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[Jeanette Webb]

Also, Carousel slider is gone, to be found nowhere..???????

[Jade]

Hi Jann,

Would you mind specifying the steps you took in updating the theme? Also, kindly provide us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Jeanette Webb]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! To properly validate a site after you have move to other domain, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Jeanette Webb]

Many thank you’s it worked.
Bless you,

Jann

[Rue Nel]

Hello Jann,

You’re welcome! We’re happy to help you out.
If you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.

[Author]

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