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[Jeanette Webb]

I have been in and out of the hospital since the fire last Dec.
and I have not been well enough to oversee my site.

I just got back online and found my site shattered from un-attended upgrades, I do not know if it is wp or x theme’s update that did it but my site is not usable now. In fact it is destroyed.

Please advise me what is the best option to use.
Should I re install my back up files from last Dec. and then do upgrades from there afterwards or try and salvage from where it stands now?
Page parts are missing, posts are scrambled or missing parts, portfolio is gone.
Front page top slider is gone.
Legendoflamarvalley.com

Thanking you ahead,
Jann

[Rad]

Hi there,

Thanks for writing in.

X theme has automatic updates, but it’s not something that installs itself without user consent. Maybe you’re on managed WordPress hosting that automatically updates it cores. And it breaks it.

Yes, you should restore your site to when it’s still working. Then disable the core updates, clone your site into dev/staging where you can fix the updates. Once the staging is properly working, then you can then overwrite your live site with your dev site.

Thanks!

[Jeanette Webb]

I am not an experienced wp user and I do not know where I would disable the core updates nor even what
dev/staging is.
How do I clone my site?

I am totally novice but have managed to have a beautiful site until this shattering.

I apologize for my ignorance.

Is there a step by step process that can be outlined for me to follow?

I will restore the original files today.

Thank you so much for assisting me.

Jann

[Lely]

Hello Jann,

To clone your site, please check in with your hosting provider. Staging/dev site is a service provided by them.

Regarding disabling wordpress auto update, please check this article:https://codex.wordpress.org/Configuring_Automatic_Background_Updates

Hope this helps.

[Jeanette Webb]

Thank you very much.

In my restore I did not get my home top slider back or the portfolio page.
All but 1 of my videos are gone and the code [x_line class=”custom”] is all that shows beneath the video.
The code appears other places as well.

The missing parts of pages are also still missing.
My restore files and Msql was done when everything was in ace working order.
I do not know why now it is still shattered after the restore.

Blessings,
Jann

[Rue Nel]

This reply has been marked as private.

[Jeanette Webb]

It worked after the cache was cleared.
Thank you so much!!!

I am terrified of cornerstone, the last time I activated it , it blew my site off the net.
I turned it off as requested by another tec person here and have kept it off due to my terror of it.

Do I do all the updates now or run with it working as is?

many thank you’s for your help.

Blessings,

Jann

[Joao]

Hi There

You can run the updates as long you have security and cache plugins off.

Hope it helps

Joao

[Jeanette Webb]

Thank you, I am grateful for your help.

Blessings to you and yours,
Jann

[Prasant Rai]

Thanks for the good words. It means a lot to us.

[Jeanette Webb]

I contacted my hosting support, this is their reply.
I am sunk now as I have no idea where or how to do these things.

Blessings,
Jann

Hello,

We provide only hosting services. We do not manage our customers sites, and configuring a software copy for development needs is beyond the scope of the services that we provide.

In general, managing a WordPress site does not require programming skills.

You can clone your site to a subdomain and perform the tests there. Instructions how to copy a WordPress installation are available at:

https://codex.wordpress.org/Moving_WordPress

You can then perform the same steps to move the new site into your current one.

You can create a new subdomain via your Control Panel’s Subdomains section.

As for disabling automated updates, the link you provided contains detailed information on what needs to be done. You can easily edit files on the server via the Control Panel’s File Manager section.

Best regards,
Support

[Jade]

Hi Jann,

I am assuming that you are trying to replicate your site and set it as the development site based on the message you have attached. If so, unfortunately there is no way for us to be able to provide you with an assistance in cloning the site as much as we want to because the support we could offer is only about the theme, theme updates, bugs, and simple customizations.

It might help if you could hire a developer to do all these for you.

[Jeanette Webb]

I forgot that about just the theme and this is a WP issue.
My bad.

I will ck around to attain someone I can afford to do it.
Thank you so much and I do understand your position.
I just spaced it.

Blessings to you and yours,

Jann

[Christian]

You’re welcome, Jann. Thank you for understanding.

[Jeanette Webb]

I just updated X Theme and my home page no longer shows the page top slider and I have all these errors.

What can be done.
It also stated the X theme package stylesheet is missing.

Blessings,

Jann

REQUIRED: .gallery-caption css class is needed in your theme css.
Warning: More than one text-domain is being used in this theme. This means the theme will not be compatible with WordPress.org language packs.
The domains found are __x__, bbpress, buddypress
WARNING: Found a translation function that is missing a text-domain. Function _e, with the arguments ‘__x__’
WARNING: Found a translation function that is missing a text-domain. Function __, with the arguments ‘Update Plugin’
WARNING: Found a translation function that is missing a text-domain. Function __, with the arguments ‘There is a new version of %1$s available. View version %4$s details.’
WARNING: Found a translation function that is missing a text-domain. Function __, with the arguments ‘There is a new version of %1$s available. View version %4$s details. %5$s’
WARNING: Found a translation function that is missing a text-domain. Function __, with the arguments ‘There is a new version of %1$s available. View version %4$s details or update now.’
WARNING: file_put_contents was found in the file framework/functions/global/admin/addons/demo/class-x-demo-import-processor.php File operations should use the WP_Filesystem methods instead of direct PHP filesystem calls.
Line 188: file_put_contents( $temp, file_get_contents($url) );
WARNING: file_get_contents was found in the file framework/functions/global/admin/addons/demo/class-x-demo-import-processor.php File operations should use the WP_Filesystem methods instead of direct PHP filesystem calls.
Line 188: file_put_contents( $temp, file_get_contents($url) );
REQUIRED: You are not allowed to hide the admin bar.
REQUIRED: This theme text domain does not match the theme’s slug. The text domain used: __x__, bbpress, buddypressThis theme’s correct slug and text-domain is x.
REQUIRED: The theme uses the register_taxonomy() function, which is plugin-territory functionality.
REQUIRED: The theme uses the register_post_type() function, which is plugin-territory functionality.
REQUIRED: The theme must not used the <title> tags.
REQUIRED: The theme must not call to wp_title().
REQUIRED: No reference to add_theme_support( “title-tag” ) was found in the theme.
REQUIRED: Found a Customizer setting that did not have a sanitization callback function. Every call to the add_setting() method needs to have a sanitization callback function passed.
REQUIRED: framework/functions/global/admin/addons/setup.php. Themes should use add_theme_page() for adding admin pages.
Line 98: add_submenu_page( ‘x-addons-home’, ‘X – Addons: Home’, ‘Home’, ‘manag
REQUIRED: framework/functions/global/admin/addons/setup.php. Themes should use add_theme_page() for adding admin pages.
Line 97: add_menu_page( ‘X – Addons: Home’, ‘Addons’, ‘manage_options’, ‘x-add
REQUIRED: Zip file found. Plugins are not allowed in themes. The zip file found was cornerstone.zip.
RECOMMENDED: Screenshot size should be 1200×900, to account for HiDPI displays. Any 4:3 image size is acceptable, but 1200×900 is preferred.
RECOMMENDED: Possible variable $text found in translation function in framework/functions/global/admin/addons/setup.php. Translation function calls must NOT contain PHP variables.
Line 44: .tco-overlay’><?php _e( $text, ‘__x__’ ); ?>
RECOMMENDED: No reference to add_theme_support( “custom-header”, $args ) was found in the theme. It is recommended that the theme implement this functionality if using an image for the header.
RECOMMENDED: No reference to add_theme_support( “custom-background”, $args ) was found in the theme. If the theme uses background images or solid colors for the background, then it is recommended that the theme implement this functionality.
RECOMMENDED: No reference to add_editor_style() was found in the theme. It is recommended that the theme implement editor styling, so as to make the editor content match the resulting post output in the theme, for a better user experience.
RECOMMENDED: Tags: is either empty or missing in style.css header.
INFO: Possible hard-coded links were found in the file framework/functions/global/tco-setup.php.
Line 80: ‘connection-error’ => __( ‘Could not establish connection. For assistance, please start by reviewing our article on troubleshooting connection issues.‘,
INFO: Possible hard-coded links were found in the file framework/functions/global/plugins/visual-composer.php.
Line 5139: $message = ‘<div class=’messagebox_text’><p>’ . __( ‘The layout you are trying to use on this page does not conform to Visual Composer's layout guidelines. For more information on this situation and how to avoid this error going forward, please see our <a href=’http://theme.co/x/member/kb/solutions-to-potential-setup-issues-visual-comp
INFO: Possible hard-coded links were found in the file framework/functions/global/plugins/ubermenu.php.
Line 37: define(‘UBERMENU_PACKAGED_THEME_UPDATES_NOTICE’, ‘Purchase not required. Your license of UberMenu is included with your X license purchase. If your X license is validated (explained here), you
Line 42: define(‘UBERMENU_PACKAGED_THEME_SUPPORT_NOTICE’, ‘Purchase not required. Your license of UberMenu is included with your X license purchase. If your X license is validated (explained here), you
Line 37: define(‘UBERMENU_PACKAGED_THEME_UPDATES_NOTICE’, ‘Purchase not required. Your license of UberMenu is included with your X license purchase. If your X license is validated (explained here), you
Line 42: define(‘UBERMENU_PACKAGED_THEME_SUPPORT_NOTICE’, ‘Purchase not required. Your license of UberMenu is included with your X license purchase. If your X license is validated (explained here), you
INFO: Possible hard-coded links were found in the file framework/functions/global/admin/addons/setup.php.
Line 56: <p><?php _e( ‘If you have purchased X from ThemeForest already, you can find your purchase code <a href=’https://community.theme.co/images/find-item-purchase-code.png&#8217; target=’_bla
INFO: Possible hard-coded links were found in the file framework/functions/global/admin/addons/page-home.php.
Line 79: <?php x_tco()->x_logo( ‘tco-cta-logo-p
Line 79: <?php x_tco()->x_logo( ‘tco-cta-logo-p
Line 81: <?php x_tco()->themeco_logo( ‘tco-cta-lo
Line 87: <?php _e( ‘Purchas
INFO: Possible hard-coded links were found in the file framework/functions/global/admin/addons/modules/class-addons-updates.php.
Line 246: ‘message’ => __( ‘Could not retrieve extensions list. For assistance, please start by reviewing our article on troubleshooting connection issues.‘,
INFO: Possible hard-coded links were found in the file framework/functions/global/admin/addons/modules/class-addons-demo-content.php.
Line 78: $data[‘error’] = __( ‘Unable to retrieve demo content. Your WordPress install may be having issues making outbound HTTP requests. For more information, please review the connection issues art
Line 91: $data[‘error’] = __( ‘No demos found. Refreshing this page may resolve the issue. If it persists, please review the connection issues art
Line 78: $data[‘error’] = __( ‘Unable to retrieve demo content. Your WordPress install may be having issues making outbound HTTP requests. For more information, please review the connection issues art
Line 91: $data[‘error’] = __( ‘No demos found. Refreshing this page may resolve the issue. If it persists, please review the connection issues art
INFO: Possible hard-coded links were found in the file framework/functions/global/admin/addons/markup/page-home-box-validation.php.
Line 35: <p class=’tco-validation-text’><?php _e( ‘Your license of X is <strong class=’tco-c-nope’>not validated. Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn mo
INFO: Possible hard-coded links were found in the file buddypress/members/single/profile/change-avatar.php.
Line 13: <p><?php _e( ‘Your profile photo will be used on your profile and throughout the site. If there is a Gravatar associated with your account email we wil
Line 69: <p><?php _e( ‘Your profile photo will be used on your profile and throughout the site. To change your profile photo, please create an account with Gravatar using the same email address as you used
Line 13: <p><?php _e( ‘Your profile photo will be used on your profile and throughout the site. If there is a Gravatar associated with your account email we wil
Line 69: <p><?php _e( ‘Your profile photo will be used on your profile and throughout the site. To change your profile photo, please create an account with Gravatar using the same email address as you used
INFO: Possible Favicon found in framework/functions/global/meta.php. Favicons are handled by the Site Icon setting in the customizer since version 4.3.
INFO: Non-printable characters were found in the framework/functions/global/plugins/cornerstone.php file. You may want to check this file for errors.
Line 124: <p class=’tco-validation-text’><?php _e( ‘Great to see you&apos;re using Cornerstone with X, but it is ���not validated. Once X is validated, Cornerstone will au
INFO: Non-printable characters were found in the framework/functions/global/admin/addons/setup.php file. You may want to check this file for errors.
Line 142: ‘message’ => sprintf( __( ‘This X license is ���not validated���. Fix‘, ‘__x__’ ), x_a
INFO: Non-printable characters were found in the framework/functions/global/admin/addons/approved-plugins.php file. You may want to check this file for errors.
Line 36: ‘description’ => ‘WooCommerce is a free eCommerce plugin that allows you to sell anything, beautifully. Built to integrate seamlessly with WordPress, WooCommerce is the world���s favorite eCommerce solution that gives both store owners and developer
INFO: iframe was found in the file framework/functions/global/admin/addons/demo/legacy/data-posts.php iframes are sometimes used to load unwanted adverts and code on your site.
Line 188: ‘_x_video_embed’ => ‘<iframe src=’//player.vimeo.com/video/3514904′ width=’500′ height=’281’ fram
INFO: iframe was found in the file framework/functions/global/admin/addons/demo/legacy/data-portfolio-items.php iframes are sometimes used to load unwanted adverts and code on your site.
Line 203: ‘_x_portfolio_embed’ => ‘<iframe width=’560′ height=’315′ src=’//www.youtube.com/embed/WxfZkMm3wcg’ f
Line 449: ‘_x_portfolio_embed’ => ‘<iframe src=’http://player.vimeo.com/video/24302498?title=0&byline=0&amp
INFO: framework/views/ethos/_index.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 10: $categories = get_categories( array( ‘include’ => x_get_option( ‘x_ethos_filterable_index_categories’ ) ) );
INFO: framework/tco/tco.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 42: require_once( $this->path( ‘class-tco-updates.php’ ) );
Line 43: require_once( $this->path( ‘class-tco-validator.php’ ) );
INFO: framework/functions/global/tco-setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 22: require_once( X_TEMPLATE_PATH . ‘/framework/tco/tco.php’ );
INFO: framework/functions/global/portfolio.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 132: $terms = get_terms( ‘portfolio-category’, array( ‘include’ => $terms ) );
Line 143: $terms = get_terms( ‘portfolio-category’, array( ‘include’ => $terms ) );
INFO: framework/functions/global/admin/thumbnails/setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 27: require_once( $thmb_path . ‘/width.php’ );
Line 28: require_once( $thmb_path . ‘/height.php’ );
INFO: framework/functions/global/admin/migration.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 289: include_once( ABSPATH . ‘/wp-admin/includes/plugin.php’ );
INFO: framework/functions/global/admin/meta/setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 342: require_once( $meta_path . ‘/entries.php’ );
Line 343: require_once( $meta_path . ‘/taxonomies.php’ );
INFO: framework/functions/global/admin/customizer/setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 33: require_once( $cstm_path . ‘/controls.php’ );
Line 34: require_once( $cstm_path . ‘/fonts.php’ );
Line 35: require_once( $cstm_path . ‘/register.php’ );
Line 36: require_once( $cstm_path . ‘/output.php’ );
Line 37: require_once( $cstm_path . ‘/transients.php’ );
Line 38: require_once( $cstm_path . ‘/preloader.php’ );
INFO: framework/functions/global/admin/customizer/output.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 24: require_once( $outp_path . ‘/variables.php’ );
Line 28: require_once( $outp_path . ‘/’ . $x_stack . ‘.php’ );
Line 29: require_once( $outp_path . ‘/base.php’ );
Line 30: require_once( $outp_path . ‘/masthead.php’ );
Line 31: require_once( $outp_path . ‘/buttons.php’ );
Line 32: require_once( $outp_path . ‘/widgets.php’ );
Line 33: require_once( $outp_path . ‘/bbpress.php’ );
Line 34: require_once( $outp_path . ‘/buddypress.php’ );
Line 35: require_once( $outp_path . ‘/woocommerce.php’ );
Line 36: require_once( $outp_path . ‘/gravity-forms.php’ );
INFO: framework/functions/global/admin/customizer/fonts.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 26: require_once( $font_path . ‘/data.php’ );
Line 27: require_once( $font_path . ‘/handling.php’ );
Line 28: require_once( $font_path . ‘/google-fonts.php’ );
Line 29: require_once( $font_path . ‘/control-values.php’ );
INFO: framework/functions/global/admin/addons/updates/class-plugin-updater.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 83: include_once( ABSPATH . ‘/wp-admin/includes/plugin.php’ );
Line 116: include_once( ABSPATH . ‘/wp-admin/includes/plugin.php’ );
INFO: framework/functions/global/admin/addons/setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 76: require_once( $addn_path . ‘/updates/class-theme-updater.php’ );
Line 77: require_once( $addn_path . ‘/updates/class-plugin-updater.php’ );
Line 79: require_once( $addn_path . ‘/demo/legacy/ajax-handler.php’ );
Line 80: require_once( $addn_path . ‘/demo/class-x-demo-import-session.php’ );
Line 81: require_once( $addn_path . ‘/demo/class-x-demo-import-registry.php’ );
Line 82: require_once( $addn_path . ‘/demo/class-x-demo-import-processor.php’ );
Line 84: require_once( $addn_path . ‘/modules/class-addons-home.php’ );
Line 85: require_once( $addn_path . ‘/modules/class-addons-updates.php’ );
Line 86: require_once( $addn_path . ‘/modules/class-addons-validation.php’ );
Line 87: require_once( $addn_path . ‘/modules/class-addons-demo-content.php’ );
Line 88: require_once( $addn_path . ‘/modules/class-addons-customizer-manager.php’ )
Line 89: require_once( $addn_path . ‘/modules/class-addons-extensions.php’ );
Line 90: require_once( $addn_path . ‘/page-home.php’ );
INFO: framework/functions/global/admin/addons/page-home.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 45: <?php require( ‘markup/page-home-box-validation.php’ ); ?>
Line 50: <?php require( ‘markup/page-home-box-automatic-updates.php’ ); ?>
Line 51: <?php require( ‘markup/page-home-box-support.php’ ); ?>
Line 55: <?php require( ‘markup/page-home-box-demo-content.php’ ); ?>
Line 56: <?php require( ‘markup/page-home-box-customizer-manager.php’ ); ?>
Line 60: <?php require( ‘markup/page-home-box-extensions.php’ ); ?>
Line 65: <?php require( ‘markup/page-home-box-approved-plugins.php’ ); ?>
INFO: framework/functions/global/admin/addons/demo/legacy/setup.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 55: require_once( ‘helper.php’ );
Line 85: require_once( ‘xcs.php’ );
Line 97: require_once( ‘data-pages.php’ );
Line 98: require_once( ‘data-posts.php’ );
Line 99: require_once( ‘data-portfolio-items.php’ );
INFO: framework/functions/global/admin/addons/demo/legacy/ajax-handler.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
Line 62: include_once( ‘setup.php’ );

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