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  • November 15, 2016 at 7:02 am #1257848
    onemanparsons
    Participant
    This reply has been marked as private.
    November 15, 2016 at 8:17 am #1257944
    onemanparsons
    Participant

    Hi there,
    I have confirmed with my website host that all of those settings are correct, and that community.theme.co is whitelisted.

    Can you import via FTP?

    November 15, 2016 at 3:46 pm #1258484
    Friech
    Moderator

    Hi There,

    No it can’t, please confirm the FTP credentials you provided if that is correct. I am seeing a lot of plugins folder on that server while only few on the admin dashboard.

    Here’s the screenshot of the error: http://image.prntscr.com/image/512a092df67f47e486f00bc11e257311.png it is a server-side configuration which we do not have control over with, please contact your hosting support to enable cURL support for PHP and increase the cURL timeout.

    Let us know how it goes.

    Thanks.

    November 15, 2016 at 10:47 pm #1258933
    onemanparsons
    Participant
    This reply has been marked as private.
    November 16, 2016 at 1:13 am #1259029
    Friech
    Moderator
    This reply has been marked as private.
    November 16, 2016 at 10:30 am #1259559
    onemanparsons
    Participant

    Thanks for your help. The frustrating thing is that it is the same website host, the same settings as the previous installation.

    May I suggest that you publish all of the requirements to be able to import demo content? It might be that there’s some misunderstanding, and I’m sure this information will be helpful to other people as well.

    November 16, 2016 at 3:24 pm #1259923
    Rue Nel
    Moderator

    Hello There,

    Your feedback has been noted. I will be asking the person in charge to update our knowledge.
    If you need anything else we can help you with, don’t hesitate to open another thread.

    Best Regards.

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