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  • November 20, 2015 at 10:40 pm #673828
    japsteven23
    Participant

    Hi,

    I have some issues working with Cornerstone that just happened recently.

    The Layout and Inspector menus went blank when I selected some sections/elements. They are mainly the Sections, Images and Creative CTA. Sometimes I can access the Sections from the Layout menu, but at times it shows up blank as well.

    After looking around the forum, I’ve done the following:
    – added the necessary Cloudflare rules
    – disabled caching plugins
    – purged caching everywhere
    But the issue still remains.

    Any help is greatly appreciated.
    Thanks!

    November 20, 2015 at 11:13 pm #673857
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    November 21, 2015 at 2:12 am #673975
    japsteven23
    Participant
    This reply has been marked as private.
    November 21, 2015 at 2:20 am #673979
    Rue Nel
    Moderator

    Hello There,

    We could not login to your WP dashboard. This is what we are seeing: http://prntscr.com/956egk

    Are you using Cloudflare? The Cornerstone builder takes place on the front end, so sometimes Cloudfare tries to cache its resources. This can cause stale data to be loaded. To resolve this, you’ll need to disable Cloudfare when the builder is in use. This won’t effect front end performance at all.

    1. Log into CloudFlare and navigate to “Page Rules”
    2. Add a new rule using this URL pattern: *.example.com/*?cornerstone=1
    3. Under custom caching, enable “Bypass cache”
    4. Turn Performance “Off”

    If you’re still having issues editing a page, you may need to login to Cloudfare again and purge the cache.

    Hope this helps. Kindly let us know.

    November 21, 2015 at 2:28 am #673982
    japsteven23
    Participant
    This reply has been marked as private.
    November 21, 2015 at 2:33 am #673984
    Rue Nel
    Moderator

    Hello There,

    Please consider the fix we have provided since you are using Cloudflare. To resolve this, you’ll need to disable Cloudfare when the builder is in use. This won’t effect front end performance at all.

    1. Log into CloudFlare and navigate to “Page Rules”
    2. Add a new rule using this URL pattern: *.example.com/*?cornerstone=1
    3. Under custom caching, enable “Bypass cache”
    4. Turn Performance “Off”

    If you’re still having issues editing a page, you may need to login to Cloudfare again and purge the cache.

    Hope this helps.

    November 21, 2015 at 7:55 am #674182
    japsteven23
    Participant
    This reply has been marked as private.
    November 21, 2015 at 11:17 am #674302
    Thai
    Moderator

    Hi There,

    Please change the rule from *.stevenjap.com/*?cornerstone=1* to *.stevenjap.com/*?cornerstone=1

    Let us know how it goes!

    November 22, 2015 at 7:08 am #674912
    japsteven23
    Participant

    Hello,

    Still no change.
    I’ve changed the rule and paused the Cloudflare for about half a day.

    Did I miss something out?

    November 22, 2015 at 9:55 am #674998
    Rupok
    Member

    Hi there,

    Thanks for updating. We still couldn’t get into your dashboard as it’s still restricted. I am another staff from another part of the world so unblocking some IP won’t help. Please disable the protection so that we can access your website and investigate the issue further.

    Cheers!

    November 23, 2015 at 2:05 am #675636
    japsteven23
    Participant
    This reply has been marked as private.
    November 23, 2015 at 2:09 am #675641
    Paul R
    Moderator

    Hi,

    Upon checking, I can see your site is returning 500 internal server error.

    http://screencast.com/t/rInYrBLYD0

    I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    November 26, 2015 at 6:51 am #680099
    japsteven23
    Participant

    Hi,

    The internal server error issue seems to have been rectified.
    Would you be able to try getting into the dashboard again?

    Sorry for the inconvenience. Thanks.

    November 26, 2015 at 9:02 am #680219
    Zeshan
    Member

    Hi there,

    I’m getting 403 Forbidden error in your WordPress admin login page. Our staff is located in different locations so it is best if you can disable IP restriction so we can investigate the issue.

    Thank you!

    November 26, 2015 at 9:14 pm #680777
    japsteven23
    Participant

    Hello,

    Apologies for that. I’ve just disabled the restriction.
    Hope it works now.

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