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  • June 18, 2016 at 1:28 pm #1048585
    melissamaryse
    Participant

    Hi!

    I am facing a problem with convertplug which is not working at all.
    I have installed it but when I click on a template to select it a page opens showing “You don’t have enough permission to access this page”. I’ve search everywhere and didn’t manage to fix this. Could you please help me?
    Also I have update wordpress, in case it has something to do with it.
    Thanks a lot!
    Melissa

    June 19, 2016 at 12:27 am #1048950
    Christopher
    Moderator

    Hi there,

    Please check this link https://codex.wordpress.org/Changing_File_Permissions and make sure you’ve set folders permission correctly.

    Hope it helps.

    June 19, 2016 at 6:20 am #1049154
    melissamaryse
    Participant

    Hi Christopher and thank you for your answer. I haven’t set any folders permissions (I have even no idea of what it is :)) and I don’t know where to find that /wp-content/.
    In the link you sent it’s written that ” some plugins require the /wp-content/ folder be made writeable, but in such cases they will let you know during installation. ” and convertplug didn’t let me know anything when I activated it.
    Could you help me further?

    And since I am asking for help, the icons won’t display om my screen. I am using chrome and checked with explorer and the same thing happen. I don’t know how to fix it. Could you help here too?

    Thanks a lot!!
    Melissa

    June 19, 2016 at 11:01 am #1049338
    Rupok
    Member

    Hi Melissa,

    Thanks for updating. I understand you haven’t change any folder permission and we are not saying that. The permission might vary host to host, server to server based on the security level or configuration.

    So you need to check the directory and make sure they are set to right permission. Please try /checking/resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

    Hope this makes sense.

    June 21, 2016 at 3:13 am #1052113
    melissamaryse
    Participant

    Hi!

    I have checked wp-content/ plugins / convertplug/ admin and permission is 644. If I understood well, it should work. Or should I changed it or look somewhere else?

    Otherwise can I just uninstall and then reinstall convertplug?

    Thanks!
    Melissa

    June 21, 2016 at 7:05 am #1052375
    Paul R
    Moderator

    Hi Melissa,

    The permission is correct, you can try reinstalling by deleting the convertplug folder in wp-content/plugins then add it back via Addons > Home.

    Thanks

    June 21, 2016 at 7:44 am #1052420
    melissamaryse
    Participant

    Hi!

    I just did it. Unfortunately, it’s still not working :(.
    Is there something else I should do?

    Thanks!
    Melissa

    June 21, 2016 at 10:11 am #1052670
    Rupok
    Member

    Hi Melissa,

    Sorry to hear that you are still having this issue. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    June 21, 2016 at 1:14 pm #1052963
    melissamaryse
    Participant
    This reply has been marked as private.
    June 21, 2016 at 11:19 pm #1053734
    Friech
    Moderator
    This reply has been marked as private.
    June 22, 2016 at 12:37 am #1053786
    melissamaryse
    Participant
    This reply has been marked as private.
    June 22, 2016 at 5:14 am #1054051
    Christian
    Moderator

    I’m sorry but I couldn’t login with the given credentials. Please check.

    Thanks.

    June 22, 2016 at 6:51 am #1054169
    melissamaryse
    Participant
    This reply has been marked as private.
    June 22, 2016 at 4:03 pm #1055107
    Rad
    Moderator
    This reply has been marked as private.
    June 25, 2016 at 3:10 pm #1059441
    melissamaryse
    Participant

    Hi!

    Thank you for your answer. I’ve contacted my host and he said that he doesn’t have anything that block.
    Could you help me further?
    Thank you!!!

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