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[Goatsocial]

Hey everyone,

We’ve been trying to implement our ConvertPlug / Mailchimp setup. For some reason, the submit button isn’t doing anything. It doesn’t seem like it’s even working as a link. I’m really confused, as this should be fairly simple!

I’ve tried disabling all plugins, removing scripts and everything I can possibly think of.

http://smashtess.staging.wpengine.com/

Any idea?

Cheers
Terence

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Goatsocial]

This reply has been marked as private.

[Rad]

Hi there,

Yes, it’s not functioning. I did check the event attachment on the button and there is none. It just like a normal button that links instead of submitting. What templates you based this on? Is this created from Blank?

Thanks!

[Goatsocial]

It was created based on the Jugaad theme. I could build it from scratch, but it didn’t seem to have all the settings the prebuilt ones had.

[Rad]

Hi there,

I checked other themes and their buttons and submission are not working too. This is my first time seeing this issue. Could you try re-installing it and please provide your FTP login credentials. I’ll check if there is any error related to Convertplug.

Thanks.

[Goatsocial]

This reply has been marked as private.

[Christian]

Hey there,

The issue might be due to configuration error. I tested manually displaying the modal here http://smashtess.staging.wpengine.com/x-test/ and the button worked however, there’s an error message (see attachment). The information pushed through in Connects > 10% Coupon Code on Landing campaign.

Would you mind giving us access to your Mailchimp account. Please also deactivate all third party plugins and custom scripts as your script in the home page throws an error too.

Thanks.

[Goatsocial]

Hey guys,

What email should I add to the Mailchimp as an admin? [email protected]?

Cheers,
T

[Goatsocial]

I added access to the [email protected] address for Mailchimp

[Christian]

Hey there,

Sorry but we could not login with that as we give support only through this forum. Please setup a dummy email and give us access to that instead.

Thanks.

[Goatsocial]

This reply has been marked as private.

[Joao]

Hi Terence.

I am getting this message :

Something is wrong
It looks like something is misconfigured with your setup.

You are trying to log in on a different domain than the one specified in your application configuration on the Clef servers. This may be because you recently changed domains.

Server: http://smashtess.com

You: http://smashtess.staging.wpengine.com

Please turn off the protection temporarily in order that we can help

Thanks

[Goatsocial]

Deactivated. Sorry!

[Rad]

Hi there,

Let’s focus on button’s functionality first, and the issue of passing subscription’s data to MailChimp should be next 🙂

At this moment, the form and buttons works perfectly if loaded manually or later. Seems like the loading order of the library is asynchronous, hence, the form is loaded first or along with the library instead of after the library.

Is it okay if we embed the form’s trigger in the footer and hide it, then use javascript setTimeout() to trigger it? This one is really weird and can’t reproduce it.

Thanks!

[Author]

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