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[melhopkop]

Hi there! My comments seem to have stopped displaying on my site, they were previously working fine.

I have tried disabling all plug-ins but this makes no difference. I had my site configured to use Disqus but neither Disqus nor Wikipedia’s native comments are showing up. I have comments enabled in the settings and on the individual posts.

My URL is http://www.abetterwaytohealth.com

Any help is appreciated.

Best wishes,
Mel

[melhopkop]

Hi again,

I don’t know if this is related or coincidental, but AddThis has also stopped displaying on my site, where it was displaying perfectly fine before.

Thanks for you help!

Best wishes,
Mel

[Thai]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link login to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[melhopkop]

This reply has been marked as private.

[Rupok]

Hi Mel,

Did you change any theme files? You can try installing a fresh copy of X. I can’t find any issue with your settings.

Thanks!

[melhopkop]

Hi Rupok,

I didn’t change any Theme files. I updated X theme recently and I updated WordPress.

Is the latest X-theme compatible with the latest WordPress?

Thanks!

[Rupok]

Hi there,

Latest WordPress is compatible with X. Kindly try installing a fresh copy of X. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

You can delete and place the extracted theme folder under wp-content/themes/ folder using FTP.

Let us know how it goes.

[melhopkop]

Hi Rupok,

I have just installed a fresh copy of X and the problem persists. Additionally, when I switch to the 2015 theme, comments are showing, which demonstrates a problem with X theme.

What are the next steps?

Best wishes,
Mel

[Rue Nel]

Hello There,

Would you mind providing us the ftp login credentials so we can take a closer look and fix this issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[melhopkop]

This reply has been marked as private.

[Christopher]

Hi there,

By default blank templates don’t display comment area.

#1 Since your page was built in VC, please install and activate visual composer.

#2 Because this requires a template change, I’d advise that you setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Copy template-blank-4.php from framework/views/icon and put it in the same path inside child theme, replace existing code with following :

<?php

// =============================================================================
// VIEWS/ICON/TEMPLATE-BLANK-4.PHP (No Container | Header, Footer)
// -----------------------------------------------------------------------------
// A blank page for creating unique layouts.
// =============================================================================

?>

<?php get_header(); ?>

  <div class="x-main full" role="main">

    <?php while ( have_posts() ) : the_post(); ?>

      <article id="post-<?php the_ID(); ?>" <?php post_class(); ?>>
        <div class="entry-wrap">
          <?php x_get_view( 'global', '_content', 'the-content' ); ?>
          <?php x_get_view( 'global', '_comments-template' ); ?>

        </div>
      </article>

    <?php endwhile; ?>

  </div>

  <?php x_get_view( 'icon', '_template-blank-sidebar' ); ?>

<?php get_footer(); ?>

Hope it helps.

[melhopkop]

Hi there,

I have followed your instructions (set up child theme, copied code into the file) and cleared my cache. Comments and Add-This are still not showing up on the front-end.

I look forward to hearing the next steps to resolving this.

Best wishes,
Mel

[Christopher]

Hi there,

Please provide us with FTP credentials as well.

Thanks.

[melhopkop]

Hi Christopher,

The FTP credentials have already been provided above.

Best wishes,
Mel

[melhopkop]

This reply has been marked as private.

[Author]

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