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  • June 15, 2016 at 10:26 pm #1044493
    Rue Nel
    Moderator

    Hello There,

    The previously given credentials is no longer working. Could please double check it?

    Thank you.

    June 16, 2016 at 11:03 am #1045409
    BillySloan
    Participant

    Have you had a chance to validate the purchase code above yet?

    June 16, 2016 at 11:05 am #1045414
    BillySloan
    Participant
    This reply has been marked as private.
    June 16, 2016 at 1:27 pm #1045638
    Rupok
    Member

    Hi there,

    Are you sure the domain (http://www.medigaptn.com) is assigned to that license (that you posted earlier) ?

    Kindly check the manage license section of Themeco account and let us know. Meantime I’ll forward this to our accounts manager to check the issue further.

    Cheers!

    June 16, 2016 at 3:43 pm #1045853
    BillySloan
    Participant
    This reply has been marked as private.
    June 16, 2016 at 8:37 pm #1046257
    Rad
    Moderator

    Hi there,

    Try assigning it to medigaptn.com instead of http://www.medigaptn.com. I tried that on my license and it validates correctly.

    Thanks!

    July 6, 2016 at 2:50 pm #1075295
    BillySloan
    Participant

    Just for the record, this is STILL an unresolved problem.

    July 6, 2016 at 9:26 pm #1075792
    Rue Nel
    Moderator

    Hello There,

    Sorry if this issue is still not resolve. Using our test license code, we are able to validate it successfully.

    The most probably reason is that you may have revoke the url from your account. Please do the following steps again.
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

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