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  • April 25, 2016 at 10:03 am #898748
    bluebeep
    Participant

    Hi there,

    When I put my Envato purchase code into /wp-admin/admin.php?page=x-addons-home to validate the theme, I get an error saying the code could not be validated.

    I’ve done the following:

    1. Used the purchase code from Envato + Themeco
    2. Verify the website URL in Themeco matches the website URL in WPSettings/General
    3. Update the two plugins, X is at 4.4.2. Cornerstone is at 1.2.2 (fails to update to 1.2.4 thru WP Plugins page)

    What should do to validate the licence so I can get automatic updates?

    April 25, 2016 at 11:35 pm #899686
    Rupok
    Member

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    April 26, 2016 at 10:16 am #900487
    bluebeep
    Participant

    Is there any other way without giving you admin access to my site?

    April 27, 2016 at 3:44 am #901685
    Rubin
    Keymaster

    Hey There,

    The only way for us to validate the site for you is providing us with an admin WordPress account. All the best.

    April 27, 2016 at 9:47 am #902300
    bluebeep
    Participant
    This reply has been marked as private.
    April 27, 2016 at 10:21 am #902394
    Alexander
    Keymaster

    Hey bluebeep,

    I’m sorry about the inconvenience there. I was able to get your site validated, and Cornerstone updated. I believe this was due to a bug in the new validation system specific to Cornerstone 1.2.2. Deactivating Cornerstone temporarily allowed it to work.

    April 27, 2016 at 12:00 pm #902595
    bluebeep
    Participant

    Thank you for fixing it Alex!

    April 27, 2016 at 11:14 pm #903463
    Rupok
    Member

    You are welcome! Have a nice day!

    June 8, 2016 at 12:35 pm #1032328
    BillySloan
    Participant
    This reply has been marked as private.
    June 8, 2016 at 3:58 pm #1032671
    Joao
    Moderator

    Hi Billy,

    Thanks for writing in!

    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    Joao

    June 8, 2016 at 10:37 pm #1033287
    BillySloan
    Participant

    I tried all of these steps several times. No luck. I continue to get the message: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.” Any other ideas? Thank you!

    June 9, 2016 at 12:23 am #1033418
    John Ezra
    Member

    Hi there,

    Thanks for updating the thread! Please try the process again, this time before trying to revalidate, please clear all your site caches. Please also check your server/host side as well. Some hosts have performance caching activated for sites by default. It should work.

    Let us know how that goes. Hope this helps – thanks!

    June 13, 2016 at 12:07 pm #1039951
    BillySloan
    Participant

    Ugghhh! I’ve never had this problem before and I’ve worked with the X theme on several sites. This is infuriating. I’ve cleared everything – every cache I can think of, and I’m still hitting the same wall. I really want to get this validated. Please help!

    June 13, 2016 at 2:10 pm #1040142
    Joao
    Moderator

    Hi Billy,

    Could you provide us the Envato Purchase code in private reply.

    We will validate it for you, please just make sure you have the correct URL at

    https://community.theme.co/my-licenses/

    Thanks

    Joao

    June 15, 2016 at 4:47 pm #1044030
    BillySloan
    Participant
    This reply has been marked as private.
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