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  • December 29, 2016 at 4:04 pm #1309068
    anthonymccormick
    Participant

    Ok. I’ve been reading through the other existing threads about this all afternoon and can’t seem to find the solution.

    I need to install the Church Demo on my site but keep getting the Demo Failed To Finish Importing error.

    I’ve contacted my host and have updated the PHP file to allow larger uploads but still, nothing.

    I’ve also attempted the cache clearing.

    Still, nothing.

    What is my next step?

    December 29, 2016 at 4:39 pm #1309095
    ADKGamers
    Participant

    I’m getting this as well. I was actually getting it about 2 weeks ago and figured it was something communicating between servers. But I went to install again today and this is happening.

    The theme I’m trying to install is ‘Agency’.

    Any help would be greatly appreciated 🙂

    December 29, 2016 at 11:22 pm #1309477
    Friech
    Moderator

    Hi There,

    Thanks for writing in! please contact your hosting support and confirm the following. 

    – Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.

    Especially the PHP cURL as that is the common one that cause this issue.

    Let us know how it goes.

    Cheers!

    December 30, 2016 at 10:14 am #1309969
    anthonymccormick
    Participant

    Thanks.

    After checking with my host (MediaTemple) this is the response I received from them:

    Overall curl does work on WordPress Hosting and allow_url_fopen is enabled by default, so those will be fine. As for the site being able to connect to community.theme.co, does the theme provider have any clarification on that? Do they want a DNS record added that references their site?

    December 30, 2016 at 3:38 pm #1310297
    ADKGamers
    Participant

    My host is GoDaddy and 

    Directive	Local Value	Master Value
allow_url_fopen	On	On

    And I installed it on another instance in the not too distant past, and it installed fine but not happening now. It appears to download one image and then stops from there. Also was told that the server did connect and was able to do a DNS lookup as well.

    December 30, 2016 at 5:10 pm #1310380
    Rad
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    December 31, 2016 at 1:36 pm #1311091
    ADKGamers
    Participant
    This reply has been marked as private.
    January 1, 2017 at 1:36 am #1311421
    Christopher
    Moderator

    Hi there,

    Please backup your site and let us know which demo content you want to setup. Let us know if we have permission to try to setup demo content for you.

    Thanks.

    January 1, 2017 at 7:21 am #1311585
    anthonymccormick
    Participant
    This reply has been marked as private.
    January 1, 2017 at 9:26 am #1311642
    Christian
    Moderator

    Would mind giving us FTP access?

    Thanks.

    January 1, 2017 at 1:17 pm #1311779
    ADKGamers
    Participant

    Hello,

    I would like Agency to be setup and you do have permission to setup demo content.

    Thank you!

    January 1, 2017 at 6:49 pm #1312011
    anthonymccormick
    Participant
    This reply has been marked as private.
    January 1, 2017 at 9:33 pm #1312089
    Rad
    Moderator

    Hi there,

    The error is invalid demo name even though demo name is valid. This is commonly due to the internal cache, or transients since demo data are saved through that.

    Unfortunately, we can’t clear that internal cache transients since your hosting isn’t allowing it. Is there a way we can clear it?

    Thanks!

    January 1, 2017 at 9:49 pm #1312097
    ADKGamers
    Participant

    For myself or Anthony?

    Thanks!

    January 1, 2017 at 10:02 pm #1312104
    Rad
    Moderator

    Hi there,

    Sorry, it’s for both 🙂

    MediaTemple and Godaddy have same transient cleaner restriction. And same error.

    Thanks!

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