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[clayus]

Already buy X theme, when cannot use Demo Content and install plugin, help

[Prasant Rai]

Hello There,

Thanks for writing in!

It looks like you havent validated the website. Request you to please confirm? In order to proceed with validation we recommend you to please walk-through following documentation:

https://community.theme.co/kb/product-validation/

Thanks.

[clayus]

I think I had validated(used purchase key), because I am using the X theme, juct only can not active the demo content and install plugin, anything I can do?

Thanks

[Friech]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– License Key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[clayus]

This reply has been marked as private.

[Rad]

Hi there,

I just installed Rev. Slider plugin, though, I can’t test the demo content since you have existing content and settings. That process will overwrite your site’s existing setup. Would you mind backing up your site, or maybe clone it as dev site? I’ll only import demo content if you’ll allow me 🙂

Thanks!

[clayus]

My overwrite my setup, no problem : D

Thanks for your quick reply

[clayus]

Please overwrite my setup, no problem : D

Thanks for your quick reply

[Christopher]

Hi there,

Please let us know which demo content you want to setup.

Thanks.

[clayus]

integrity-7

Thank you

[Christian]

Looks like your X setup is incorrect. Please give us FTP access so we could check your setup.

Thanks.

[clayus]

This reply has been marked as private.

[Christian]

Hey there,

I see your WordPress files and folders permission is no setup correctly and that might be the cause of the issue. Please see https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/ for more details.

Also, please follow the solutions outlined here https://community.theme.co/kb/connection-issues/

Thanks.

[clayus]

This reply has been marked as private.

[Nico]

Hi There,

I could see that there is an error of cURL error 28.

Would you mind contacting your host then send this message to them.

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for validting their theme or for automatic updates.

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

Please advise on anything you discover.

Thank you.

Let us know how it goes.

Thanks.

[Author]

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