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  • June 13, 2016 at 12:31 pm #1039983
    margjordan
    Participant

    That code is already there.

    June 13, 2016 at 12:54 pm #1040024
    margjordan
    Participant

    That code was already there.

    June 13, 2016 at 2:54 pm #1040215
    Joao
    Moderator

    Hi there,

    Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.

    After resetting folders and files permissions, please keep all third party plugins disabled and try to install X addons plugins.

    Let us know how it goes.

    Thanks

    Joao

    June 14, 2016 at 1:59 pm #1041922
    margjordan
    Participant

    The file permissions were already set to folder 755 and files 644.

    June 15, 2016 at 2:24 am #1042799
    Paul R
    Moderator

    Hi,

    Please try revalidating your theme.

    Revoke license then validate again.

    https://community.theme.co/kb/product-validation/

    Hope that helps.

    June 15, 2016 at 3:35 pm #1043928
    margjordan
    Participant

    This does no change anything. Look, I have had this site with the x theme for 8 months or so with no big issues. The last update changed something.

    June 15, 2016 at 10:20 pm #1044488
    Rue Nel
    Moderator

    Hello There,

    I reactivated the slider revolution slider and test your site. I can confirm that you cannot install plugins. Is this the issue you are talking about?

    WordPress will ask for FTP information if the user under which the Web server service is running does not have access to write to the website (public_html). So in this case, since WordPress is using such user and when trying to add files to the website it is failing, it asks for the FTP details to connect to the server via FTP instead and still be able to upload the files to the website.

    That is why it also takes longer. FTP is much slower as a protocol, and the way it works.

    It is also possible to save FTP details in a WordPress installation, mainly in the wp-config.php file. You can read more about it here: http://codex.wordpress.org/Editing_wp-config.php

    Hope the above explains it all.

    June 17, 2016 at 9:09 am #1047055
    margjordan
    Participant

    Thank you, slider revolution now works, not sure what changed. I added the other addons i am currently using from the addon panel with no issues months ago, but after the last update I could no longer do this.

    I will try updating saving FTP details in the wpconfig file. Consider this thread closed.

    June 17, 2016 at 11:03 am #1047177
    Joao
    Moderator

    Great

    Contact us if you need help with anything else.

    Joao

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