Validation Code

Hello,

I am trying to validate my site trunktrainers.com I paste in my license and hit enter and nothing happens. I have confirmed that the domain matches this code.

Hello @sicairos.edgar,

Thanks for writing in! :slight_smile:

Can you please try following our troubleshooting guide here and see if that helps: Troubleshooting - Validation Connection Issues

Let us know how it goes.

Hi, I am having the same issue. I tried the link and it doesn’t help at all. No errors no nothing. Just a blank page after pressing enter. I did not have this problem before. I had a fresh install and now this.

1 Like

Yeah that did not help :-\

Hello There,

Please make sure that you have registered the purchase code to your licenses page first.
https://theme.co/apex/licenses

Register the licenses and then assign it to the domain name or site that you are about to validate. I have check your licenses and I could not find that purchase code. It simply means that the purchase code were not registered into your account yet.

​To validate X properly, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55

Hope this helps.

I have done this and even upgraded to pro, installed pro and put pro license code and still the blank page after pressing enter.

Please open a new topic for your issue specifically and we’d be happy to help there. Thanks!

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