This is a continuation of: https://theme.co/apex/forum/t/uh-oh-cornerstone-not-working/32536
We were unable to figure out how to transfer the license so I am now posting (continuing) the issue under this account.
I am ready to provide you with FTP and WP Admin access but I need to have an email address for setting up the WP Admin user account.
Hi @sburgoon
You will need to contact your programmer and let him click on this icon in the licenses page:
By doing that he will revoke the license from his account and you should be able to add it to your account.
Thanks.
Can’t I just give you the info now and you can check the site. This is what Matt said in the previous post.
I’ll need you to also confirm the email address associated with the other account, or you could just log in and post using that account.
Hi There,
We need to verify the ownership of the other account, so please follow what @Alaa mentioned and then you can post your login credentials in a secure note.
Thanks!
This is becoming a real pain. It has been five days just trying to get you guys to look at the problem. I am posting now from the owner’s account.
Going to the license page THERE IS NO LOCK.
Hey Steven,
This has just been brought back to my attention.
I apologise for the above, but my colleagues had a misunderstanding. You’re quite right that you won’t see that padlock from your account.
However, we do still need to resolve the ownership issue. The account you are posting from now is the same one as you originally posted from, which is not connected to the license in question. I think we have established that your programmer is Cosmin and that the license is in an account belonging to him, and I can see that he has logged into it within the last 24 hours, so I don’t see any reason why he cannot post here, or create a new post himself, to either get this matter investigated via his account, or to request the license be transferred to your account.
Once you resolve this with your programmer, we can progress this for you, something which I can assure you, we are just as eager to do as you are.
That was me logging in. So I thought that I logged in and posted this message under his account. Let me go back again.
Ok, I am posting under his account. You can see by the screenshot above that it is the partnershipadv.com account.
Look I have posted under his account,. You have his email address you can query him. You can ask me any question (or him) and we can answer it. I can give you the email address and password for this account. I can have him call you. I can call you. I will buy a new version. I will pay you $100 just to get this thing going. I have a client that thinks I am incompetent because I cannot, after five days, give her any additional information as to why her site is not working. Geeesh.
Hi Steven,
You’re still posting under your own account. I tell you what, have him email us at info@theme.co marked FAO Matt, requesting that move the license in his account to username sburgoon and then I will move it over. I know this is frustrating, I am not trying to be difficult in any way, just ask him to do that and I will happily take care of this for you.
I will do this. But you need to know that I logged in under his account and posted the above messages. So you should probably consider this is a glitch in your system.
OK, just to figure this out. I completely cleared all cache and history in my browser. I logged in under his account. Is it now posting under his account?
Hi Steven,
Yes, it gives me great pleasure to say that yes, you are now posting under the correct account. With that in mind, would you prefer to keep these accounts separate with a license in each, or would you prefer me to consolidate the licenses in one account? If so, kindly confirm which.
Irrespective of the above, please now go ahead and add the login credentials in a secure note (I mentioned how to do this in your previous thread here) so that my team can investigate the issue at hand.
It’s good to know that we’re able to move forward with this for you.
Great. Please consolidate the licenses in one account–the sburgoon one I originally posted on.
Also, please work with the live site here: http://partnershipadv.com rather than the dev site.
I have attached the credentials.
Hi There @sburgoonpart
I have re-installed X theme, Cornerstone, disabled some of your plugins and investigated your issue further. However I found that that you’re running PHP v5.4.45 on your server which should be the cause of your issue. You can ask your hosting provider to update it to at least PHP v5.6.x or later to avoid incompatibility issues.
On a separate note, I also see that your PHP memory limit is set to 256MiB. After updating PHP, if you still encounter any issues, you can also try increasing your memory limit by following this guide (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
Let us know how it goes.
Thanks!
Updated PHP to 5.6. And yes, now the Cornerstone editor works. However, the website is all screwed up. The nav bar is wrong. Pop menu content is showing up on pages. Formatting is all wack. Now what?
Hi @sburgoonpart,
Please go to X > Settings and click on the CLear Style Cache button. After that clear your browser cache or check the website with another browser.
Thank you.
Nope. Didn’t do anything. I will have my programer look at it and perhaps he can at least determine the problem.
I notice in a posting above I was instructed to update to PHP v5.6x or better. In the Godaddy cPanel, the only option was 5.6 not 5.6x so I chose it. There were other versions shown, 7.0 and 7.1. 
Hi @sburgoonpart,
Could you try it again, I went ahead and cleared it again and it seems to be loading fine now.
Thanks!
Not working. For example, on the home page:
I have cleared my cache and viewed it with three different browsers.
See attached screen shot of what the home page should look like:
I was going to post images but I can’t because I can only post 1 image. Here is the nav bar.
