Moved from staging to production, updated the URL on this site but am not able to finish the validation on the site (nothing happens when i click enter)
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Same for me!
Hello There,
Thanks for writing in! To validate X properly, please do the following:
1] Please login to your account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url for example: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license code.
And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55
I have done all of this but still after i paste the code on the validation screen i am unable to hit enter…
Hey There,
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
Thank you.
yes, can you please provide me with an email to send this information to?
sorry, i dont see that option
It’s the key icon.
Please give us a screenshot of what you see.
Thanks.
okay. added to the previous message
Hi There,
Upon investigating this issue further, I found that you were experiencing a plugin conflict. I have disabled your 3rd party plugins and then I was able to validate your site.
Thanks!
Which plugin was it?
Hi There,
Did not check for a particular plugin, I have disabled your 3rd party plugins at once and then after validation, I have re-activated them all.
Thanks!
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