Hello,
after we updated X to latest version, new slide link appears in the page bottom part as this screen shot: footer issue.png
please let us know why this white window link appears?
thanks.
screen shot: footer issue.png
it happened on only the product page by WooCommerce plugin.
Hi @CandG,
Thank you for writing in, that is actually an X extension named Content Dock. More details about Content Dock here.
If you want to deactivate it, please navigate to Plugins panel and deactivate the Content Dock.
Hope it helps,
Cheers!
Hi, our latest X and Cornerstone,
it changed display the mobile menu as this screen shot : mobile_menu-issue.png
on the mobile phone screen,
after click menu title to open sub menu,
that cannot display next sub menu by the bottom limit line (limited space).
on the browser page, nothing issue as this mobile issue.
do you think is that cause our option setting? or current version issue?
thanks.
Hi @CandG,
To fix this issue, please try adding this custom CSS under Theme Options > CSS:
@media (max-width: 768px){
.x-navbar {
overflow-y: auto;
max-height: 500px;
}
}
Let us know how it goes!
Hi,
can we change or setup option page of X or Cornerstonesetting to fix it?
or should we setup only CSS?
thanks.
Hi @CandG,
There is no available option since there should be no limitation except for the actual device size. And with that, the menu items count should be minimized, and as much as possible, use multiple sub-levels to fit them.
Thanks!
ok, as this screen shot,
do we use this CSS window of X CP on https://***.com/cloud/x/#/options ?
thanks.
yes, we done as this shot. now our mobile screen display the all sub menu without old
limit space.
BTW,
don’t we need add tag /* and */ of defualt #1 line and bottom line as below?
thanks.
/*
@media (max-width: 768px){
.x-navbar {
overflow-y: auto;
max-height: 500px;
}
}
*/
Hi @CandG,
We don’t need to add /* */ before and after the custom CSS.
The code should be like this screenshot:
Regards!
Hi again,
if we see [the red failed sign] on X-inspector page as this shot many times,
then we cannot finish update,
what should we fix it issue to update our old contents?
thanks.
Hello @CandG,
Would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Thank you.
thanks for support us.
before your investigate, please look this shot of that WP pages setting.
because we found that page has too many revisions 217 times.
is it cause of [the red failed sign] appear meny times on our X-inspector page?
and, we tried to paste a our sample html tags by text in here reply window to ask you,
but the window deny it as include many href= address.
how can we show you our sample html tags in text to ask you?
thanks.
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Hi @CandG,
The number of revisions should not cause the warning that you are getting in Cornerstone as that Wordpress feature will just keep track of the previous versions of the page.’
The code you are using seem to be alright. So kindly try the following:
Try to get the PHP memory limit of your site increased.
To do this, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
Here is a details article about the PHP Memory Limit that is in our Knowledge Base:
In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.
If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.
Hi,
we use X 6.5.5 and Cornerstone 3.5.4 and woocommerce plugin within WP instance page by Plesk panel extension.
some time we see connect error to open new WP admin page after we made [clone] site of above site in that WP instance.
then if we disable only Cornerstone plugin of new [clone] site on WP instance page, it new [clone] site will open normally with Cornerstone suspending, but of cause Cornerstone not working.
then if we enable Cornerstone plugin, it WP admin page and site page will down, we cannot connect again [clone] WP admin page.
what cause do you know about this [clone] site by WP instance page by Plesk panel extension?
or should we upgrade current X to X pro by free fee to integrate Cornerstone in new X pro?
because we see above Cornerstone plugin issue happened on the WP instance of Plesk panel extension.
thanks.
Hi @CandG,
You might be having a Permission issue with Plesk.
WordPress site hosted in Plesk is displayed partially: Permission denied
Please contact your hosting support regarding this issue, as they have a better overview of what is happening on your site.
Thanks,