Design Cloud Access

Support
#1

I cannot get into the design cloud templates. I go to the template manager and then click on Design Cloud, nothing happens. I am getting the following error in the chrome console.

Failed to load resource: the server responded with a status of 504 (Gateway Time-out)
/pro/#/template-manager:1 Access to XMLHttpRequest at ‘https://theme.co/api/design-cloud/index.json’ from origin ‘https://whislerac.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

I have cleared my cache on both the browser and the breeze caching plugin. I have tried using private browsing mode. Nothing seems to work. It did work a week or so ago, but now doesn’t.

Hosting is Cloudways VULTR Server.
Site is www.whislerac.com

Sean Rundle

Can't access Design Cloud?
#2

Hello Sean,

Thanks for writing in!

We must resolve the CORS issue. Could you please edit your .htaccess file and insert this:

<IfModule mod_headers.c>
  <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js|json)$">
    Header set Access-Control-Allow-Origin "*"
  </FilesMatch>
</IfModule>

<ifmodule mod_headers.c="">
   SetEnvIf Origin "^(.*\.domain\.com)$" ORIGIN_SUB_DOMAIN=$1
   Header set Access-Control-Allow-Origin "%{ORIGIN_SUB_DOMAIN}e" env=ORIGIN_SUB_DOMAIN
   Header set Access-Control-Allow-Methods: "*"
   Header set Access-Control-Allow-Headers: "Origin, X-Requested-With, Content-Type, Accept, Authorization"
</ifmodule>

Hope this helps. Please let us know how it goes.

Cloud Design - 404 Not Found
#3

This doesn’t work!

#4

Same problem here. Proposed solution also doesn’t work.

#5

This same issue also blocks installing the Template Starter Pack. I’ve tried adding various things to htaccess and nginx, all to no avail.

#6

Hi everyone,

We found a networking issue on our end that prevented the Design Cloud resources from consistently loading. Could you please give this a try now? Thanks!

#7

I noticed just now it is working again here! Thanks!

#8

Thanks Rue, that seems to have fixed the problem. All is good now.

Thanks,

Sean

#9

No problem.
If you need anything else we can help you with, don’t hesitate to open another thread.

#10

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