Cornertone validation problem with X

Support
#1

Hello there,

Cornerstone states that it isn’t validated on my site. It also states that it validates itself automatically when my X license is validated, which it is.

I already tried removing the plugin and installing and activating it again - still not validated.
I also revoked the validation from my site to re-validate it again. Sadly this didn’t work too.
Also I’ve read on here that it may cause problems when the theme folder is renamed into something else, so I checked it on my sever. It’s all good there.

Am I missing something or am I encountering a bug here?

Cheers and thanks in advance
Patrick

#2

Hello Patrick,

Thanks for writing in!

That’s right, there is no need to specifically validate Cornerstone when used in conjunction with X Theme upon validating the theme, Cornerstone automatically gets validated.

Please try following:

  1. From Appearance > Themes activate different theme other then X and delete X Theme.
  2. From Plugins > Installed Plugins, deactivate and delete Cornerstone.
  3. Download fresh package of X Theme either from members area or Themeforest.
  4. Install X Theme and validate the same.

In case you face any issues, please share website login details in secure note for us to take a closer look.

Thanks.

#3

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