Youtube video embed displaying incorrect on phone

Support
#1

Hi I have several youtube videos embeded on pages (non -cornerstone) on my site, kingstreetimages.com
Intiallly the size of the embeds was wrong so I changed them via youtube embed, customize. They work ok now on my desktop but are completely wrong on my phone and ipad view. I plan to rebuild the site later and use cornerstone but this was a theme change and I need the video displaying correctly as I run a video and film production company. Also, is there a way to embed youtube videos without having to change the size settings to make them display properly?
Thanks
M

#2

Hi There,

Thanks for writing in! It seems that you’re using a 3rd party plugin on your site (YouTube Embed Plus). To utilize X’s responsive video shortocode, please refer to the following guide (http://demo.theme.co/integrity-1/shortcodes/responsive-video/).

Example:

[x_video_embed]<iframe width="560" height="315" src="http://www.youtube.com/embed/gLLFPfk14UI" frameborder="0" allowfullscreen></iframe>[/x_video_embed]

Hope that helps.

#3

Hi Midarshana
Thank you for the quick response.I’ve deactivated my third party plugin (which I wasn’t using) and tried your solution. It doesn’t work. I can’t understand why. It is all very odd as I don’t seem to have a problem on another site of mine that is running X theme without any additional coding. Please advise as this is really causing me a problem especailly as my business is video and film production.

#4

Hi There,

Sorry to hear that. Please provide us with your WordPress credentials in a secure note, so that we can look into your issue.

Thanks!

#5

Hi There,

Access to your WordPress back-end would be sufficient to check your issue.

Thanks!

#6

I have sent you a secure note.

#7

Hello there,

I can see that you wanted to have a quick fix. For now, kindly use the [x_video_embed] shortcode for your videos that was provided by my colleague. For your convenience:

http://demo.theme.co/integrity-1/shortcodes/responsive-video/

Example:

[x_video_embed]<iframe width="560" height="315" src="http://www.youtube.com/embed/gLLFPfk14UI" frameborder="0" allowfullscreen></iframe>[/x_video_embed]

Then once you start rebuilding your site, you can now go with inserting the Video element in Cornerstone.

I can’t see your Wordpress User/Pass on the secure note. Please add these details by following guide below:

This way we can take a closer look of your issue.

Thank you.

#8

Hi I have tried your suggestion earlier. It doesn’t work. In the end I had to use a third party plug in.
M

#9

Thanks for letting us know.

#10

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