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Support
#1

Hello team,

I hope this message finds you well. I am reaching out because I encountered an issue with my website. When I checked it just now, I noticed that my license is not activated. Upon further investigation, I found that my Themeco account subscription has expired. Currently, I am on a monthly billing plan of 9 USD, and it seems that Themeco was unable to process the recent monthly payment through PayPal.

To address this matter, I have already verified my PayPal account to ensure that the payment method is up-to-date and has sufficient funds. However, the problem persists. I kindly request your assistance in resolving this matter promptly, as I rely on the functionality of my website for business purposes.

Thank you for your attention to this matter, and I look forward to your prompt response.

#2

Hi Rico,

Thanks for reaching out.
I have checked your Themeco Account and found that the account is active, and you can use the License to validate the website listed on it. If that is not working, there might be a few different reasons for this issue.
I would suggest you troubleshoot the common issues related to the Product Validation.

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thanks for the prompt reply. I’ve tried those 2 articles and still I got the error message.

#4

Here’s the login credentials to our site:

#6

Following up on this

#7

Hi Rico,

I have just checked your Themeco Account and found that the License is expired. I would suggest you renew it before validating it.

Thanks

#8

The new pricing for the subscription plan is $99 USD, as opposed to the previous $9 USD. However, I am wondering if there is a possibility to continue with the monthly subscription plan that I have been using for Themeco, especially considering our loyal usage of their services for over a year.

#9

Hi Rico,

Unfortunately, the yearly plan is only available now. If you want, you can subscribe to it.

Thanks

#10

Thank you, but the cost seems a bit high for our budget. Instead, we’ve decided to opt for the default WordPress editor and complement it with a custom theme to suit our needs.

#11

Hi Rico,

It is fine, but if you compared it with your previous subscription which is monthly and now it will be yearly. So the cost might be lesser than the previous one.

Thanks

#12

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