Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account. HELP

[mmlh]

Hello,

Today I bought a license X, I wanted to activate my license but it did not work. Always the same error.
After reading for hours the documentation, I have a new error that appeared: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.” But I don’t have any site that uses it because I’ve been doing it all the time on the same site.

What should I do? Plus on my dashboard I have no place to change the location of my license, and no information on where it is activated!

HELP ME PLEASE

[ruenel]

Hello Margaux,

Thanks for writing in! It seems that you are having a location issue. Please check this documentation:

• https://theme.co/docs/problems-with-product-validation#location-issues

Best Regards.

[mmlh]

Hello, thanks for your answer
but I have already followed all the documentation and nothing works, always the same error message appears while I have not used my license on another site

[prakash_s]

Hello Margaux,

In order to help you with your concern, we need to check your settings I would request you, please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks