Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account. Does not work

Support
#1

Hi,

My purchase code does not seem to be working. I have tried to revoke and reassign…

#2

Hi @gerritkarafiat,

You have a Pro license, but your installation is the X theme. Please kindly read this article to know how to convert the X installation to Pro.

Thank you.

#3

Hi,

I have read the article but I don’t understand. I have converted into Pro, downloaded it and installed Pro in Wordpress, but I still get the same message.

#4

Hi @gerritkarafiat,

You do not need to buy the Pro as you already have the license. Please kindly go to your dashboard page and scroll down to see the download section which you can download the Pro theme file.

Thank you and regards,
Christopher

#5

Thanks,

I have done so and installed the file in Wordpress. I still get the same message.

#6

I fixed that for you :slight_smile:

#7

Thank you so much! :grinning:

#8

You’re welcome :slight_smile:

#9

Hi,

So suddenly my site is not validated anymore. How is that even possible? Can you please help me?

#10

Hi @gerritkarafiat,

Perhaps there is a third party plugin that is causing the issue. Have you tried to disable all your plugins temporarily then validate your site?

Let us know how it goes.

#11

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