Hi! I have a xtheme pro website with SSL and my homepage does not update. I’ve been trying to update the links on homepage buttons but they keep going back to the old links.
I have tried updating all the theme and plugins. I have disabled all the plugins to check if it is a plugin interference. I’ve cleared the xtheme pro cache, website cache, all my browser cache and nothing seems to work.
I believe it could be de SSL on the page but I am not sure.
Please HELP!!!
Hey @webintelsolutions,
It sounds like the page is not saving. The usual cause of that is caching.but it could also be due to other factors. Please try the possible solutions in the list below:
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
If you’re using a child theme, please switch to the parent theme and also remove custom Javascript.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
It is important that you try the listed solutions before we go with deeper troubleshooting. I’d just like to ask for login credentials to your WordPress Admin and FTP beforehand so we could check the back-end when needed.
Thanks.
Hey @christian_y,
Thank you for your response. Please see my answer to your solutions below.
Please help me.
Hello @webintelsolutions,
You seem to forget to send us the url of your site.
Please do so we can check it.
By the way, in most cases, as soon as you have changed the Site URL and WordPress URL in Settings > General, embedded links or button elements created in Cornerstone or the editor needs to be updated as well. Simply install Better Search and Replace plugin. You can do a search for http://example.com and replace it with https://example.com/.
Hope this helps.
Hi RuelNel,
I’ve added to my secured notes the requested info.
I downloaded the Better Search and Replace but I think this is not the issue because after I turned the SSL on I went to the database to update those.
I apprecite the help! I hope you can find what is going on.
I just checked and the home page works and it saves too. Would you mind providing a video recording of the exact issue you’re getting? Like which button and link.
Thanks!
How can I send it to you?
Hello @webintelsolutions,
This could be related to caching since you have installed WP Super Cache. I have logged in and cleared your cache. When I clicked the button in loads the page and the error is no longer replicated in my end.
Please clear your browser cache and use incognito mode or private browsing mode and test your homepage again.
I figured it could be related to caching… so before I open this inquiry I tried all this. Anyhow, I am still having the issue. I am attaching a video. If I access from other computers or from another countries (as reported by my clients) the issue is still there.
Hey @webintelsolutions,
Your users or viewers is still having the issue because they are loading the old cached version of your site which is also cached by their browsers. Now that you have cleared the plugin cache and site caches, your views/users need to clear their browser caches as well to make sure that their browser is displaying the latest version of your site and not the old cache version.
Hope this make sense.
Hi @RueNel,
After a lot of research and hours with my hosting provider on the phone I was able to figure it out.
The issue was the firewall cache on the security software of my hosting provider. Once the cache was cleared the issue was resolved. I appreciate the support!
Hello @webintelsolutions,
It’s good to know that you have figured out a way to resolve the issue.
We really appreciate for letting us know.
Best Regards.
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