Hello Vicky,
Thanks for writing in! Since your site is live, please revert your updates to the previous working versions. You might need to ask further assistance from your hosting company to go back to the version that is working for you. All hosting provider has a backup feature so you should be able to revert to the previous working version.
And then I would highly recommend that you create a staging site. This is very useful because you can test drive any X updates in the staging area, do the customizations and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
After you have the staging site and have updated to the latest version, you may provide us access so that we can check and investigate what is causing the issue.
@horton.asenath:
- Please create a staging site too.
Please let us know how it goes.