Hi there,
I’m running X Theme, and when I make changes to the menu and try to save, I get a white screen or 500 error. In addition, sometimes when I try to access Appearance > Menus, I get the same white screen, but if I click the button multiple times, it eventually works.
We recently had some issues saving content on pages as well, but that has since been resolved.
Can you help? Thanks!
-David
Hi David,
Thank you for writing in, this can be caused by several things including a plugin incompatibility that is causing this. Did you reach out to your hosting provider asking for any errors they might see? Alternatively, you can FTP into your hosting and go to /wp-content/plugins/ and disable one plugin after the other by renaming it to <pluginname-old so you see which plugin is causing the 500 error.
If the issue persists, please provide us login credentials on a “Secure Note” so we can take a closer look.
Hope it helps,
Cheers!
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.