X theme validation code not working

[reddsyn]

I’m trying to activate my license code but I keep getting the " Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account." error.

My url on the WP and the license dashboard match for the staging environment

[marc_a]

Hi @reddsyn,

Thanks for reaching out!

Would you mind sharing your credentials so that we can check and confirm the issue? To do that, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.