X Theme Update issues

Support
#1

Hi,

we just updated all Plugins and the X Theme to newest versions. After that, we recognized some issues:

  1. You can scroll past the top and bottom of the site. Tried to disable all plugins. Same effect. Issue occured right after theme update.
  2. Ubermenu has changed the icon behavior of submenu arrows. They are now turning into an X when a submenu is open. How to return to old behavior? The arrows should be displayed at any time.
  3. Convert Plug doesn’t work anymore. The slide in CTA does not appear on frontend and the editor of Convert Plug seems to load forever. No JavaScript errors, but some PHP notices. Strange: The following notices appear at the top and bottom (after you scroll past the footer) of the page.

Notice: unserialize(): Error at offset 2609 of 4849 bytes in /html/wp-content/plugins/convertplug/modules/modules-functions.php on line 587

Notice: Undefined index: style in /html/wp-content/plugins/convertplug/modules/modules-functions.php on line 526

Notice: Undefined index: enable_custom_class in /html/wp-content/plugins/convertplug/modules/modules-functions.php on line 202

Notice: Undefined index: style_id in /html/wp-content/plugins/convertplug/modules/modules-functions.php on line 461

#2

Hi There,

Thanks for writing in! PHP v7.2.x is not fully compatible with WordPress core and some of the related plugins.

Since you’re getting PHP notices, could you please try disabling your WP_DEBUG mode and see if that resolves your issues. You can edit the wp-config.php file in the root of your WordPress installation.

define('WP_DEBUG', false);

If not, try switching to an earlier PHP version like v7.1.x and it should resolve it.

Let us know how it goes.
Thanks!

#3

The debug mode is off by default. You need to type the url outlined in the secure note to enable debug mode.

And php was on 7.0 before. We switched to 7.2 in hope of a fix. But this didn’t work. Switching to 7.1 now, but I don’t think this will fix this issue.

Strangely, the scrolling issue doesn’t appear anymore on my end. But the Convert Plug (or Plus) issue persists. It does not show up and the editor does not load. This issue is critical and needs to be fixed asap. Seems like it was introduced with a newer version of Convert Plug / X Theme, since it appeared for the first time this week.

Edit: PHP now on 7.1 and Convert Plug refuses to work as before. The number of php notices with debug on (also tested off) has been doubled. All errors occur in modules-functions.php of Convert Plug.

#4

Hello @art2media,

Thanks for asking. :slight_smile:

I tried doing some troubleshooting and can confirm that there are some issues with the ConvertPlus and Cornerstone loading. As it’s a live website we are not allowed to fiddle with the core functioning of the same. In that regards can you please give us the permission of further investigate the problem? We may need to do some test that may have temporary effect on the website and that’s the reason why I need your permission.

Regarding the error messages, actually they are notice not exactly error message. Also please share FTP details (hostname/ username/password) with us.

Thanks.

#5

I created a new environment for you. Details in secure note.

#6

My tiny site is also experiencing issues. The responsive menu does not open for smaller screens and neither does the ‘go to top’ arrow. Currently trying to restore back up version, whilst you guys work it out.
www.custardsadventures.com

#7

@art2media

Can you try deactivating and deleting convertplus plugin then install it back again via X > Validation

Then also try to recreate your slidein. I tried editing your existing slidein but I can’t open it.

@Aitchess

I can see that you have updated Cornerstone but forgot to update your theme.
Please note that you need to update X and Cornerstone simultaneously to avoid incompatibility issues.

The latest versions number are

X 6.0.4
Cornerstone 3.0.4

Thanks

#8

Yeah, I had to recreate the slide-in. Luckily, I had an old dev backup and created the slide-in with the serialized data there – by hand (updating the option with an SQL query didn’t work).

ConvertPlug seems to killed itself by adding slide-in options and failed to insert these new options into the database. This resulted in an empty options array in the database. Strange … This should not happen and I’m afraid that this could happen again.

#9

Hi,

Glad to know you were able to figure it out.

Have a nice day! :slight_smile:

#10

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