X theme Update Caused Over CPU Usage on Shared Host Server, Website Blocked by Host Provider

Ive been running X theme for 3 plus years, got a notification to authenticate even-though my web developer paid for the license, ran the authentication and the theme updated and now its causing a lot of issues, the website keeps causing over CPU usage on the server. according to host gator, the CPU Seconds used in the past hour are 2517, 70% CPU usage.

I cant figure out how to fix this or correct the issue.

Hello There,

Thanks for posting in!

Can you please confirmed that your have updated to the latest versions?
Our latest versions are:

  • X theme 6.2.5
  • Cornerstone 3.2.5

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

And if possible, please provide us access to the site so that we can investigate.

Please let us know how it goes.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.