X Theme - site broken

[kimhutchings]

Hi

this site has been working fine… now its broken:

https://www.coast2coastcaravans.kiwi.nz/

Tried to restore from backups, no luck

Could support assist with a solution ASAP please?

[tristup]

Hi @kimhutchings,

It seems the PHP version is the reason behind your issue, I would suggest you upgrade the PHP version to 7.4 by contacting your Hosting Service provider and check if that issue resolves or not.
If that issue does not resolve after you update the PHP version, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files

To create a secure note, click the key icon underneath any of your posts.

Thanks

[kimhutchings]

hi, seems a restore via another platform managed to do the trick. Thanks for quick response. good to close this ticket. Thx bye

[tristup]

Hi @kimhutchings,

Glad to know that you are able restore it.

Thanks