X Theme Pro Error / Broken Homepage

[thatcreativeguy]

For some reason, the homepage of my website is broken. I’ve contacted my hosting provider and the cleaned the website of malware, but the homepage is still broken. Can you guys take a look at this? Thanks!

[tristup]

Hi @thatcreativeguy,

Thanks for reaching out.
It seems some Critical Errors are the reason behind your issue, I would request you to add the below-given code into your wp-config.php for debug setup, and the error logged into the file name debug.log inside the wp-content folder.
You can let us know if you find any error that is related to our theme or theme bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Alternatively, you can ask your hosting service provider to restore the website from the backup.

Thanks

[thatcreativeguy]

I figured this out. It was the Essential Addons plugin that’s no longer supported by X Theme. It’s now only on Elementor.

[tristup]

Hi @thatcreativeguy,

Glad that you are able to find the cause of the problem.

Thanks