X Theme Pro - Dropdown is invisible

Support
#1

Hello!

I am currently working on this site: https://www.chicagopartnersllc.com/

The dropdowns become invisible after 2 or 3 dropdowns. They can still be interacted with, but they become totally invisible/transparent.

How can we work around this so the menus are visible again?

#2

Hello @jhags1,

Thanks for asking. :slight_smile:

On my end dropdown are working fine and I don’t see invisible issue on my end. Please see screencast. Please clear browser and server cache and try loading again. https://screencast.com/t/FeqSG6RsIvn

Thanks.

#3

Gotcha - thank you for the quick response, Prasant.

I think we’re all good then!

#4

Hello again,

I took a screen capture of what happens - the dropdown goes invisible, but everything is still able to be clicked on.

#5

Hi there,

Unfortunately, the link you are provided is private and I could not access to be able to check the case. I used the Google Chrome browser and did test the drop-down many times but I see no transparent problem you mentioned.

Thank you.

#6

Hi @christopher.amirian

Thank you for looking into the problem.

I have shared the Google link, so you should be able to view it now. We are still having the issue with the dropdowns.

Thank you for your help!

Jack

#7

Here is the shareable link for anyone interested:

#8

Hello There,

Thanks for updating in! I have checked and can confirm that the issue exist. This might be a bug with the latest release. I’ve submitted this to our issue tracker so the developers will be made aware of it.

Please bear with us.

#9

Sounds good - thank you.

#10

You’re most welcome!

#11

Any updates?

#12

Hi There,

No updates yet. As Rue mentioned we have already added the issue to our issue tracker.

In the meanwhile please provide your WP Admin credentials so we can take a closer look on your installation.

Thank you.

#13

Sounds good - thank you.

The admin credentials are:

#14

Hi there,

The animation for opacity is failing, for temporary fix, please add this CSS to your global custom CSS.

.sub-menu.x-dropdown.x-active {
     opacity: 1 !important;   
    }

It may affect the fade in animation a little bit, but it will fix the main issue.

Thanks!

#15

It works great! Thank you.

#16

You’re most welcome.

#17

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