X Theme Pro 2.0.4 Loading Extremely Slow After Update

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#1

Hi Theme X Team,
Everything was running fast with x pro 1.2.7, after updating to 2.0.4 the site has been loading extremely slow at rates of 20 to 1 min.

What is causing these errors with the new theme? Should I downgrade to January 2018 release? If so, do you guys have a link to the old version to download.

Thanks,
Stephen

#2

Hi There,

Thanks for writing in! Could you please try increasing your PHP Memory limit and see if there’s any improvement. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Let us know how it goes.
Thanks!

#3

I have already tried that and it’s still running slow. Any thoughts?

#4

Hi There,

Thanks for writing in!

The issue you have mentioned is not something faced everyone. The current version has improved in performance.
To help you find out what could be the issue, please send us your website details so that we can have a look.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!

Thanks

#5

Will post information now.

#6

Hi there,

I double checked the case. It seems that you are talking about the Cornerstone loading slow right? As the homepage is working ok on the front end of the website.

I checked the case and found out quite a few javascript errors when trying to edit the homepage with Cornerstone and that might be something to check about.

Please install the Duplicate Post plugin and clone your homepage. Then please remove the sections one by one and save and reload the page to find out which section is causing the issue.

The error I see is related to a Testimonial code if that helps to know which section has such a feature.

Thank you.

#7

Hi Christoper,
What I don’t understand is the same plugins are on the old version of the theme and everything works fine and the site loads extremely faster. On the new version the site is slow and the mobile menu has a glitch where it opens and then closes and then opens back up.

Do you know what can be causing this issue? Why would the testimonial slider cause the site to run slow on the new version and not the old version?

Should I downgrade the theme? Is there a issue with in the javascript of the new theme?

Look forward to hearing back from you.

Thanks In Advance,
Stephen Garbesi

#8

I’m also speaking of the front-end being slow to the user not the backend. Hope this helps.

#9

Here is another example of a testing site I’m building with the same problem.

Latest version of theme X (running slow on front-end) http://8ne.e10.myftpupload.com/

Old version of the theme x (running fast) http://kjk.8ab.myftpupload.com/

#10

Hi There,

Would you mind sharing with us what tools did you use to test the site speed? Did it show what files take time to load?

I tested both of that URL with Chrome developer tool and both loads and finished within 5s (https://prnt.sc/j3juqo).

Would you mind clearing all your caching features (plugins and browser cache) to make sure that this is not a caching issue. I see that your Autoptimize plugin has 10.28 GB of cache, would you mind clearing that?

I also see that you have a few plugins that needs updating, since you already have updated your WordPress to the latest version, please update those plugins as well to avoid incompatibility issues/errors.

Remember to clear all caches (plugins, optimizer, & browser’s cache) after updating so that the code from the latest release is always in use to avoid any potential errors.

Another thing, please completely remove your old version of PRO (1.2.7), it might cause a conflict with the latest version.

I did test the site that you’re working on and that takes 35s to load (resolving those JavaScript errors can improve this loading time.). But that can be justified as you have a lot of content on your page (none of the files take time to load, its just there are a lot of files to be loaded). Your live chat widget keeps sending a ping for every 3 seconds making the page looks like not finished loading, but the truth is all files on your site already loaded.

Hope this shed some lights,
Cheers!

#11

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