X theme malfunction?

Support
#1

Hi Themeco Support,

I recently updated Wordpress to 4.9 x and the X theme. However, on the staging platform (http://dev.cpicolour.co.uk/) something unusual happens - a dialog box with a number 11 appears and wont go until I click OK. It does not appear on the live site which is running Wp 4.8 x

Any ideas what causes this?

Regards

Rob

#2

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Also check the JS codes inserted on your site like on Theme Options > JS or Cornerstone < JS

Let us know how it goes!

#3

Hi There,

thank you for the swift response. OK so I have tried deactivating plugins and apart from when I deactivate Cornerstone I get the same error. Obviously when deactivating Cornerstone means that the site formatting has gone. Quick question: does cornerstone come with X Theme or do i need to update separately? I am on the latest version.

I have also tried looking into your other suggestion but as i am not a programmer I dont completely understand. What I can say is that when I remove the link to the video, which is configured as a classic element and replace it with a # the website appears ok and no error but no video (Obviously). I have tried linking to other videos and the error reappears. So it’s not the video. I have also tried all the other options for embedding a video but the same error appears. Form inspecting the debug the error is SyntaxError: expected expression, got ‘,’. I have read a little bit about this but as I say I am not a programmer so i am not sure what else I can do. Everything works with an older version of Wordpress and the latest version of Xtheme/Cornerstone etc as the live site will demonstrate. If you could help further that would be great. Regards Rob

#4

Hello @RE-D,

Thanks for updating the thread.

Cornerstone comes with X Theme. While installing fresh copy of X Theme, you don’t need to manually install Cornerstone. Cornerstone gets automatically installed. On the other hand, while updating X Theme you need to update X Theme and Cornerstone separately.

Regarding the problem you are facing, would you mind sharing some WordPress and FTP login details in a secure note for us to take a closer look?

Thanks.

#5

Wordpress credentials added. FTP details to follow - thank you

#6

Hi There,

You have this code on Page JS which output the dialog box.


Please remove that.

Thanks,

#7

Thank you for the support. I came across this following the original support advise but I wasn’t sure if it was part of XTheme so left it. I think the website has been hacked at some point and the code added. Your support has help me understand better your software. Great support and very quick.

Rob

#8

You’re most welcome, Rob.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.