X Theme & Cornerstone issues

Support
#1

Hi there

Having a couple of issues with the updates.

  1. Cornerstone causes issues with Convert Plus. Toggle button doesn’t work at all!

  2. Latest Theme update gives me a blank page.

Any help would be appreciated.

Thanks!

#2

Hi @SEVERO,

Let’s first fix the problem with the update, then after the update is completed we will check the ConvertPlus issue.

The blank page usually means that there is a PHP error happening which your server settings refuses to show the error.

You need to enable the WordPress to debug mode to actually see the error, please follow the steps below:

https://codex.wordpress.org/Debugging_in_WordPress

I strongly suggest that you have a complete backup of your website before performing the update.

I suggest that you keep in touch with your hosting service provider for this matter as sometimes the error showing is not enough to be enabled from the WordPress and the provider also needs to set an option in his panel.

After the update and enabling the debug mode, you will see the actual error which will give more information of the problem. Share that error with us to follow up the case.

Thank you.

#3

Getting the same issue with another site hosted somewhere else:

Deprecated: Function create_function() is deprecated in /home/topfligh/public_html/wp-content/plugins/baw-login-logout-menu/bawllm.php on line 13

Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; SmartYouTube_Widget has a deprecated constructor in /home/topfligh/public_html/wp-content/plugins/smart-youtube/smartyoutube.php on line 1418

Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; EFHomepage has a deprecated constructor in /home/topfligh/public_html/wp-content/plugins/wp-exclude-from-homepage/wp-exclude-from-homepage.php on line 41

Fatal error: Cannot redeclare x_setup_theme() (previously declared in /home/topfligh/public_html/wp-content/themes/x-child-integrity-light/functions.php:208) in /home/topfligh/public_html/wp-content/themes/x/framework/functions/setup.php on line 85

#4

Hello @SEVERO,

Thanks for asking. :slight_smile:

Regarding first two error messages you are getting is related with plugin baw login logout menu and smart youtube wherein functions have depreciated. To learn more about depreciation, please take a look at following post.

https://stackoverflow.com/questions/9208091/the-difference-between-deprecated-depreciated-and-obsolete

I suggest you to either look for some other plugin for same functionality or disable above plugins.

Regarding Fatal error, please remove all custom PHP codes from child theme or you can also activate the parent X theme and see if the error still shows. In case error is resolved then you need to figure out the code that’s causing the problem in child theme. As a hit the error message states that you can start the investigation from line number 208 in child theme function.php file.

To learn more about Fatal error: Cannot redeclare message, please take a look at following post:

https://www.hostinger.com/how-to/php-fatal-error-cannot-redeclare

Thanks.

#5

Hi there, I had tried decativating those plugins with no joy.

I activated the parent X Theme which seemed to work with the update.

Regarding the custom code, not sure what needs to be fixed as it was worked on by someone in support.

This is what’s on line 208:

load_theme_textdomain( ‘x’, X_TEMPLATE_PATH . ‘/framework/lang’ );

Regards

#6

Hi There,

/x-child-integrity-light/

That child theme name is an old child theming of X

Please setup a new child theme, then move all your customizations from the old child theme to the new one.

Start with the custom functions you have on the functions.php file, move those functions one block at a time and see which custom function is causing the issue.

You can delete your old theme after you moved all your modification to the new child theme.

If the issue persists, please provide us login credentials in a secure note so we can take a closer look.

Let us know how it goes,
Cheers!

#7

After updating the Child Theme, X, Cornerstone, Convert Plus, making a few tweaks to the Fuctions.php and a little CSS for the breadcrumbs - sounds like a mission but it was relatively smooth and all came together quite nicely in the end so thank you :slight_smile:

#8

Glad to hear everything is working fine now :slight_smile:

#9

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