X theme chewing up resources and l causing issues with my hosting

[jeffgollin]

Hi I’ve been using x theme for many years now, but with the most recent install however over the last 3 yrs with a specific hosting service it seems to hogg resources causing the hosting to remove our site.

And everytime I would sort it out by deleting back ups but now it seems to hogg resources and crash after each update.
Would you be able to help me trouble shoot what might be causing the root issue?

[ruenel]

Hello @jeffgollin,

Thanks for writing in! Please make sure that you are up to date. At the moment, you are using an older version of the X theme and Cornerstone plugin. Our latest versions are:

• WordPress 6.3
• X theme 10.3.8
• Cornerstone 7.3.8

You may need to update the X theme and the Cornerstone plugin first before updating to WordPress 6.X version.

Before making any changes to your WordPress site, it’s recommended to create a backup and test the changes on a staging site. This will help you avoid any unexpected issues or errors.

If you have encounter some issues after the updates, kindly check this out:

• https://theme.co/docs/site-appears-broken-after-updates

Once everything is up to date, you can re asses the resources hogging in your hosting.

Best Regards.

Best Regards.

[jeffgollin]

i couldn’t update the theme for some reason its saying corner stone isn’t registered as well… when it has been for years its saying there is a resource problem just loading it in.

[tristup]

Hi @jsgollin,

I have checked the website attached to the license number provided by you and found that the X version is 9.1.4. I would suggest you update the X and Cornerstone by following the below steps.

1. Delete the existing Cornerstone.
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be on the latest version

If that does not work, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[jeffgollin]

Hi thank you I provided those details in my initial query
I have spoken to the hosting and they have suggested I talk to you j have added that in a secure note below

[tristup]

Hi @jsgollin,

Unfortunately, the WordPress admin URL is not accessible and showing a 503 error. If that is due to the X theme, I would suggest you activate any of the default themes delete the X and Cornerstone, and update the X theme by downloading from your Themeco Account. If that does not help, please share the FTP/CPanel credentials to access the files.

Thanks

[jeffgollin]

If i delete and re install the theme wont it destroy all my settings and i’ll have to do it all again?

You should be able to access the wp-admin now to have a proper look.

[tristup]

Hi @jsgollin,

I found that the WordPress admin login is working and checked that you have already updated the X to its latest version. Whereas the Cornerstone is not updated. I have deleted the Cornerstone and installed it again through the link shown in my previous comment. Now it is working fine.

Thanks

[Web_Creations]

I’ve actually started experiencing similar issues with my sites in the last few days. I just updated everything and deactivated all plugins except Jetpack and Loginizer on one site, so if it still experiences issues then I think there must be something wrong.

[Web_Creations]

I can confirm that my site is still experiencing issues, going down entirely for several minutes multiple times per day despite only having the above listed plugins plus Pro theme.

[marc_a]

Hey Spencer,

There should be a log that will lead us what issue is causing your website to go down. Please check this article on how you can find it and let us know what it is all about.

• https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/

Hope that helps and let us know how it goes.

[Web_Creations]

Thanks, I’ve set up Debug logs on two sites experiencing these issues and will let you know what they say the next time they go down (probably today or tomorrow).

[ruenel]

You are most welcome. Our staff will be standing by.

[jeffgollin]

It’s still causing issues according to my hosting

[tristup]

Hi @jsgollin,

I have just checked your website and it working fine. I have also checked the Tools > Site Health and there is no critical issue, but I found that you are still using the PHP version 7.4.33. I would suggest you update it to 8.0 and check if that helps.
If not, please add the below-given code into your wp-config.php for debug setup and the error logged into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o
You can let us know if you find any error that is related to our theme or theme bundled plugins. I would suggest you please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.

Thanks