X theme and cornerstone updates are driving me crazy

Guys I have multiple sites that have updated x theme and cornerstone that no longer work like they did prior to this. I have run through the gamut of deactivating plugins to try to troubleshoot. On most we have deactivated everything but Cornerstone and still cannot access page content in the editor. We have cleared all caches and deactivated security plugins while we troubleshoot. If this was one or two sites I would not sound so desperate but we are talking in excess of 60 or 70. Some allow access to certain parts of the dashboard and most sites have no access to the page content and have slowed the sites to a crawl.

With the enormous number of sites that are crapping out after the update I will start with one and crawl first. I will send the admin login credentials in a secure note. PLEASE HELP.

I have managed to get cornerstone to access page content in one of the sites in question by rolling it back to an older version.

Hi @kstidham,

Thanks for reaching out.
It might be due to the improper up-gradation of the Cornerstone plugin. I would also suggest you follow the below steps while updating to the latest version of the Cornerstone.

  1. Delete the Cornerstone existing one
  2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

If that does not resolve the issue, I would suggest you troubleshot a few common issues on this.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

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