X Theme Activation Failing for Expired SSL Certificate


I’m trying to activate my X Theme license (properly associated under my Apex account in licenses) on my website ecomtrade.co.uk but I get the following error: http://prntscr.com/k550y5

I can’t understand how to fix that.

Thanks for your help!

Hi @rainmkr,

That is a server related issue. It seems that your website has an SSL issue which causes the error.

Please read this connection error article for more information.

You will need to contact your hosting service provider and ask them to help regarding the case.

Thank you.

Hi Christopher,

InMotion (hosting) is telling me the following:

[Jonathon A.] So, the reason it’s giving you that error is because the ssl for community.theme.co has expired 2 days ago as you can see here. https://www.sslshopper.com/ssl-checker.html#hostname=community.theme.co

Apparently your SSL certificate associated with community.theme.co expired 2 days ago.

Hey There,

We’ve reissued the certificate to make sure it’s not corrupted, please try to validate again and report back if this issue is now resolved. Make sure to clear your browser cache and cookies.

Yes, it works now. All validated.


Perfect! Please also make sure that you backup your website completely and update the theme to version 6.1.6 and the Cornerstone to version 3.1.6.

Thank you.

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