X Pro Won't Load After Update

[thatcreativeguy]

Installed X Pro and it won’t load my pages or headers for maintenance. I just get the spinning wheel and that’s it. I’ve checked everything and it’s all up-to-date.

[Prasant]

Hello @thatcreativeguy,

Thanks for asking.

I can confirm that the content builder is not working. As it’s a live website, I suggest you to do following things as I don’t have the authority to fiddle with customer website:

1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• Check your PHP Max Execution Time and set it for 300 for optimal usage.
• Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If the problem is still there, please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thanks.