X Pro Permissions Not Working User role

Support
#1

Hi,

I’ve had the new X Pro user settings setup and in place for a while now, but I’ve recently had to go into a client account and I’ve seen that they have access to the header & footer, both from the WP dashboard and from the Pro builder pages (white interface)

She is set to “editor status”

These have been switched off (green light is off), but when I either login with her account or I create an editor account, I still have complete access to the header and footer.

I only have pages, posts and portfolio switched on.

The site has a few users set to “author” who have no permissions for Pro at all and for them, the menu doesn’t show up in the WP dashboard at all (as intended)

I am using “user role editor” plugin to manage access on a per user level basis, but I don’t see any X Pro options here to switch on and off so can’t see it could be conflicting.

Any thoughts?

Cheers

Dan

#2

Hi @DannyC,

Thanks for reaching out and sorry to hear you’re having this issue.

Unfortunately, I have no idea what’s causing this issue as of yet. Would you mind providing the site’s URL, admin login credentials, and the editor login credentials in a secure note?

And if there any active cache, please deactivate them first (especially related to database and mem cache).

Thanks!

#3

Great, thanks. Secure note attached to replicate the issue.

Cheers

#4

Hi @DannyC,

I can’t find what’s causing this, but looks like the role is modified. I tried it with a clean installation and the permission works okay for Editor role. Could you try installing a new copy on your site (maybe in a subfolder) and test it there? What’s the last changes in your site you made before this happened? You can try that on your new copy as well to confirm it.

Thanks!

#5

Do you think it’s possibly the user role editor causing a conflict?

Essentially as the header and footer are posts types, I see these show up in user role editor and you can set permissions for custom post types.

It’s this plugin > https://en-gb.wordpress.org/plugins/user-role-editor/

Is it possible this is causing the issue?

I kind need this to stop managed clients messing with themes and plugins and overall site design and css, but allow them to add or update content,

Dan

#6

Hey Dan,

Yes user role editor plugin could be conflicting with the theme. Test for a plugin conflict. Try deactivating all third party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!.

#7

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