X Pro Header Issues

Support
#1

Some weird things going on with my header.

I have a sticky bar that appears on scroll down. Along with a submenu when hovering over menu items. This works great on my home page (which is not even set as my home page right now since the site is still in development).

On every other page, the sub menu does not work and the sticky bar does not either. I have checked the Z index and everything is set right.

Take a look:

Working: https://captivatemedia.com/captivate-media/

Not working: https://captivatemedia.com/video-production-portfolio/
https://captivatemedia.com/video-production-packages/
https://captivatemedia.com/digital-services/

#2

After further review. I’ve discovered that the issue with the Sticky bar works fine on mobile. But not desktop.

#3

Hello There,

Thanks for writing in! I have compared the pages and I can confirm the issue. After further investigation, your issue could be just a simple caching issue. I found out that you are using CloudFlare. Please login to CloudFlare and clear your site cache. If possible, please enable the development mode in CloudFlare and test your site again. This is the first step to test your custom header. And if the issue persists, please keep the development enabled and provide us access to your site so that we can take a closer look at your custom header.

Hope this helps. Kindly let us know.

#4

I have tested and the issue still persists on development mode with the cache cleared. I have included CloudFlare and WP Admin access in the secure note so you can enable development mode.

The other frustrating thing is that the page it shows while editing the headers is my post pages. Which has a white background so I can’t even see what i’m editing. It should show my home page.

Additionally, if I check parallax for a lower background image layer. The image disappears in the page builder and on the front end when I save. You can see the screen record here: https://captivatemedia.com/wp-content/uploads/2018/04/Parallax.mp4

#5

Hello There,

Before we continue troubleshooting the issue, could you please update to the latest version? Pro 2.0.4 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (https://theme.co/changelog/). After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#6

I’ve updated everything. Cleared the cache on CloudFlare, Cleared the cache on WPENGINE, I even had my host do a deep purge. All issues still persist.

#7

Hello There,

I added a custom code that will force the custom header to display in all your pages and in the homepage. My code is not taking effect. I tried to log in to your CloudFlare account. Regretfully I could not log in because it ask for an authentication code.

Could you please clear the site cache or at least disable the site caching?

Thanks.

#8

4951287

Try that

#9

Hey There,

The code did not work. Please disable the Authentication instead so that we can log in.

Thank you.

#10

I can’t disable authentication. However, I paused CloudFlare completely so you should’t need to log in. I purged the cache and issue are still happening…

#11

Hi SatchMoney ,
I’ve checked all the pages and I couldn’t see this issue. The sub-menu is working fine and also the sticky bar is working as expected, please check this video screencast:

It could be related to browser caching as well, please make sure you cleared cache from your browser “check this guide”. You can also try checking this issue using different browsers.

Thanks.

#12

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