X Pro - Download

Support
#1

Hello,
I own X Pro
Where can I download it as well as the child theme?

#2

Hi Kenzo,

Thank you for writing in, you can download the latest version of the theme from the Dashboard. There is also a link for downloading the child theme in there.

Hope it helps,
Cheers!

#3

Hello,

thank you, I installed the Pro theme, but now I get a “Not validated” message on my site, even if I input the code.

After writing the code and hitting enter, I get a “Congratulartions, your site is now validated” message, but then nothing changes and my license stays NOT validated.

#4

Hi @enzotrapani,

It sound’s like cache or database issue since the status aren’t maintained. Would you mind providing your site’s URL and admin login credentials in a secure note? I like to test the validation too, and if possible, please change this line

define('WP_DEBUG', false);

to these

define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);

Then revalidate your site just to trigger any error, then please provide the content of /wp-content/debug.log in the secure note.

Thanks!

#5

Hello,

I added the secure note.

#6

Hi @enzotrapani,

The credentials are incorrect, I tried different combination and I can’t guess the correct one. Please provide the updated credentials. Have you tried my previous recommendation for error logging? If yes, please provide the debug.log content in the secure note as well.

Thanks!

#7

Hello,

I verified twice on my side and the credentials are correct.

Could you please retry?

#8

Hello Kenzo,

It is still not working for us. The password seems invalid.

Thanks.

#9

Hello,

sorry, my fault.

#10

Well, at this point I found a bug on your editor inside this forum.

The asterisk * is not taken into account!

#11

Hi @enzotrapani,

Thanks for the report, and I’m able to log-in now. I also validated it and it works, could you try checking it again?

Thanks!

#12

Hello,

ok thank you, I activated the theme PRO and noticed that Cornerstone plug-in was inactive.

But when I try to activate CS, I get a fatal error.

Could you please help me?

#13

Hi @enzotrapani,

Please don’t deactivate it, it’s for X theme only. The cornerstone is already part of Pro theme and activating another will cause fatal error.

Thanks!

#14

Hello,

ok, I understand that; so, can I remove the Cornerstone plug-in itself, as I already have it inside PRO?

Also, what do I have to do with the lines of code you provided?

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

Thank you,
Enzo

#15

Hi @enzotrapani,

Sure, you can delete the cornerstone once you use the Pro theme.

And for those lines, they are used for debugging as I was requesting the content of debug.log file. You can set it back to the original lines.

Thanks!

#16

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.