X Demo Importer failure

[NenadJovanovicCOM]

Hello,

Having this issue, from what I can tell my wordpress health is good, having imported demos from another theme just fine, Trying to access that page it’s the same error as the import is having so maybe it’s on the demo site?

Any steps to help troubleshoot would be great!

{error: true, message: "We're sorry, the demo failed to finish importing.", debug_message: "Internal Server Error|https://demo.theme.co/band/w…ontent/uploads/sites/25/2016/04/bg-lights-red.jpg", debug: {…}}debug: {sliders: Array(0), demo: Array(41), namespace: "tco.band", registry: {…}, jobs_total: 42, …}debug_message: "Internal Server Error|https://demo.theme.co/band/wp-content/uploads/sites/25/2016/04/bg-lights-red.jpg"error: truemessage: "We're sorry, the demo failed to finish importing."[[Prototype]]: Object failure @ app.2155f74.js:2

[tristup]

Hi @NenadJovanovicCOM,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
3) Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4) The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you to ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

If the above does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: If you have the ConvertPlus plugin activated, please deactivate it temporarily while importing the demo content. And activate after completing the import.

Thanks