X crash when edit

Support
#1

Hello.

When I try to edit my x I recive many message like this:

Not Found

The requested URL /headers was not found on this server.

How can I solve?

Thank you

#2

Hey Lorenzo,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case the issue persists, please provide us with the admin access to your site in a Secure Note:

s

Thank you.

#3

Hi,
Thank you for reply.

I have made a new installation of wp from zero.
I have installed last version of Pro
Remove other template
Remove other plugin

When I try to edit header the x editor crash to a “not found on server”
I have the same problem when I try to edit footer.

Before I contact my host, can you do a rapid check in my wp for control that everything is ok?

Thank you

#4

Hello Lorenzo,

Thanks for updating the thread.

The account login details you have shared is not having administrator level permission. In that regards it’s a bit difficult for us to check. Please assign administrator privilege for us to take a closer look.

Thanks.

#5

Hello,

I’m sorry.

I have now upgrade the account to administrator level.
Now you can check.

Thank you.

#6

Hi Lorenzo,

I have re-generated your htaccess file by re-setting your permalinks and your Pro builders started to function again (see secure note).

Hope that helps.

#7

Thank you very much!

#8

You are most welcome. :slight_smile:

#9

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