We have gone through all the troubling protocols, but seem to have come up with the same result. We’ve even done a snapshot back to May and still the same result. Per topic title, using X / Cornerstone, when we open a page the editor loads, but the content area on the right is mostly blank. We’re running the latest versions of core, themes and plugins. Please advise. Thanks!
Hi @Marabenner,
Thank you for writing in, when you say “troubling protocols” do you mean the Common Troubleshooting guide we provided here. If not, please do so.
If the issue persists, please provide us login credentials in a secure note so we can take a closer look.
Cheers!
My apologies, correction: troubleshooting protocols (what you call your “Common Troubleshooting” guidelines
Hi @Marabenner,
I have gone through your website and created a new page through the builder without any issue.
I have also tried to edit an existing page and it loads properly in the builder.
If you are referring to this problem, please check once whether that still exists or not. If that exists please let us know the steps to replicate the issue at our end.
Any screenshot marked with the issue or a video explaining the error will help us to diagnose the issue.
Thanks
Hi there! Thanks so much for checking on this, but I’m still seeing this issue on the “Sessions” page; see https://drive.google.com/file/d/1OZX6QVhG20zvV2Oonu0pNVIax-KBL6Rj/view?usp=sharing
Hi @Marabenner,
Thank you for the clarification, I figured out the issue, there is a broken HTML markup on your second Section that messes up the entire Cornerstone preview.
I did go ahead and remove that error. The Sessions page is fixed now.
Cheers!
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