X 5.2.5 - The Grid bug - Non-responsive on mobile etc

Support
#1

Team

Having very annoying issues with The Grid on X at present (loading Facebook posts).

Loading fine when logged in to site, and responding through screen size changes (columns changing from 4 to 2 to 1 etc)

Then in Incognito mode its unresponsive…

And on mobile its unresponsive as well…

I have tried using classic elements, new elements, Raw Content & text elements, and more… still not repsonding correctly… Please assist.

Sam

#2

Hi Sam,

Can you provide us your site url in Secure Note(key icon) so we can take a closer look.

Thanks

#3

Login details provided securely. Thanks, Sam

#4

Hey @grannysam11,

There are possible JS errors that are possibly causing this issue. Please test for a plugin conflict though. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

I’ll point you out to the obvious ones (see Secure Note).

Thanks.

#5

Thanks for the thorough assistance Christian.

Cheers,
Sam

#6

Glad that we could be of a help :slight_smile:

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.