No way to contact a support via email ? My site is down and I have to wait someone in the forum to be kind enough to answer my question ? Is that how you treat someone who has TWO licenses of your product? Sorry to say , but that sucks bad, I am considering to cancel my latest purchase!
Hello @FCI2,
We apologize for the inconvenience. Please understand that it is our goal to respond to product support questions within 24 hours, although typically much sooner. All questions are answered in the order received. In the meantime, you can check out our documentation in troubleshooting your issue. Kindly check out this articles:
If everything else fails, we would love to check your site if you can give us access to it. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
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