Wrong Avg. Session Duration - Very High Or Zero

Support
#1

Hi, I noticed that I have problem with my average session duration… I made some tweaks and from that moment it showing like that…

what I tried but didn’t work…

  1. I Disabled all plugins
  2. Used analytics tracking code via plugin in header/footer
  3. I installed Reduce Bounce Rate plugin that should fire the trigger every 10 second when use is on the site and then avg. session duration should be also changed
  4. I checked if the site doesn’t have code installed twice but not…
  5. I checked footers, headers, body etc… in the theme editor and nothing was there

How to fix that, please? I also need to know how to edit that tracking code in the analytics… I believe if I will put some value to that it will start working?

So here is code… and I don’t know what parameters to put in there to finally work properly…

OR what should I do ?? I really think that would cause it by the theme itself?

#2

Hi Viliam,

Thanks for reaching out.

It can happen to any theme and it’s not caused by the theme. Please check this https://www.visma.com/blog/analysis-reporting-average-session-duration-google-analytics/

I recommend contacting google experts too, the tracker is just a tracker and is no relation with the design of a site. It tracks access and session per visitor, and traffics too. Have you tried comparing it to the traffic you’re getting to your site? Like from other tools?

Thanks!

#3

wow, thanks, I didn’t believe that tracking code would have problematic

#4

but isn’t the problem caused by “NOT SET” traffic sources? And just things like bots / fake traffic and thing like that ? You know what I mean?

Because if I have some spam traffic, it would cause some problems I guess? For example I having also some weird bounce rate numbers like 50,00% or 66,66% or 0% and also 100% … that also doesn’t seem to be correct

#5

any contact for these google experts? where should I write to them?

#6

Hi Viliam,

Unfortunately, we are not experts on Google Analytics nuances and the issue is not related to our product and outside of our support scope.

You will need to contact a developer or Google Analytics expert. We do not have any recommendations on where you can find such experts. I did a Google search that might help you with the matter.

Thank you for your understanding.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.