WPBakery Page Builder layouts not working

[oscarcuevas]

Hi,

I’m having some issues when I use WPBaker Page Buider layouts. If I use only 1 columns it works fine, but when I custom the layout, for example 1/3 + 1/3 + 1/3, the page doesn’t respect the configuration. As you can see in the following images:

When I disable X-Integration it works fine, but I cannot use the X elements. Hope you have a solution for this.

Best Regards

[Prasant]

Hello @oscarcuevas,

Thanks for asking.

Apologies for the problem you are facing with WPBakery Visual Composer. Below I am suggesting few solutions, please try them out and see how it goes.

• Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[oscarcuevas]

@Prasant, thanks for you fast reply,

I did all the solutions you mentioned but unfortunelly didn’t work.

1. I upload add the lines to wp-config.php.fil

2. Check PHP, this is the info of my server
   

3. I disabled all thrid party plugins

But the issue with Page Builder Layouts continue. I want to share with you the URL/User/Pass, but I cannot see the Secure Note button.I’m sharing a image of my reply.

[jade]

Hi there,

I tried to access the login page of your site but I am getting this message:

Do you have an IP blocker active on your site?

If so, please temporarily disable it so that we can check your site.

Thank you.

[oscarcuevas]

Hi,

I don’t hace a IP blocker in the site, I don’t know why you got this message, can you try again with this link
http://psservice.com.mx/wp-login.php

Thanks

[Alaa]

Hi @oscarcuevas

I managed to reproduce this issue at my end as well, so this issue has been reported to our dev team for further investigation, for now please add this CSS snippet into (X > Theme Options > CSS):

.x-column.vc {
    min-height: 1px;
} 

I’m pretty sure this should fix this issue.
Thanks.

[oscarcuevas]

Hi @Alaa,

Great, it looks fine now. Hope your dev team can fix it completly for next release.

Thanks!!

[Alaa]

@oscarcuevas thanks for the update! I’m glad it’s working as it should now.