WPBakery Builder front end wont load

[pyntolimited]

Hi X Theme.
I have a site built in X Theme. The current version is 7.2.3. I cannot update WP Bakery plugin, it is currently on 6.1 and there is an error if I try to update, it says: Update Failed: Download failed. A valid URL was not provided.

I have a valid active license for X Theme.

The problem is that the front end WPBakery editor wont load. I have disabled all other plugins and created a new page and it still wont load. I can see it underneath but it is covered by a white screen and wpbakery logo:

I do have the WP Bakery legacy setting on. The wordpress address and site address match.

I hope you can help.

Thank you

Tamsin

[pyntolimited]

Further to my last problem I have also found that with the legacy setting on, the icons are not showing in the backend editor either, so it is not clear what types the blocks are. This has confused my client as they couldn’t see what wat a visibility block and put elements in there and didn’t know why they wouldn’t show, see screenshots:

If I turn off the legacy setting then the icons do show. However I want to keep it on.
I hope this is fixable.
Thank you.
Tamsin

[alexander]

Hi Tamsin,

I’ve tried updating your version to 6.2 which is the latest we support with X at the moment. Before and after updating I’m still seeing this error. You can see it by opening the developer tools of your browser and going to the console tab.

frontend-editor.min.js?ver=6.2.0:10 Uncaught TypeError: Cannot read property 'setSortable' of undefined
    at i.setSortable (frontend-editor.min.js?ver=6.2.0:10)
    at window.vc.ShortcodesBuilder.buildFromContent (frontend-editor.min.js?ver=6.2.0:10)
    at Object.vc.build (frontend-editor.min.js?ver=6.2.0:10)
    at frontend-editor.min.js?ver=6.2.0:10

I believe this is what is preventing the builder from loading, but I’m not sure why it is happening.

Could you try testing for a plugin conflict? You can do this by deactivating all your other plugins to see if it starts working. If it does, reactivate them one at a time until it breaks again, which usually reveals a plugin that is causing a conflict. If we can narrow this down, it helps us get a better idea of what is happening.

[pyntolimited]

Hi Alexander,
Thank you for getting back to me. I have just tried again to deactivate all plugins except Bakery Builder and the same problem occurred, front end editor wont load. Also the icons are still not showing in the editor.
I hope you can help?
Tamsin

[ruenel]

Hello Tamsin,

Thanks for the updates. I have tested for a plugin conflict by disabling all your plugins except Cornerstone and WPBakery Page Builder. I’ve got two JS errors on the pages:

Uncaught TypeError: window.vc.frame_window.jQuery is not a function
    at window.vc.ShortcodesBuilder.buildFromContent (frontend-editor.min.js?ver=6.2.0:10)
    at Object.vc.build (frontend-editor.min.js?ver=6.2.0:10)
    at frontend-editor.min.js?ver=6.2.0:10

frontend-editor.min.js?ver=6.2.0:10 Uncaught TypeError: Cannot read property 'setSortable' of undefined
    at i.setSortable (frontend-editor.min.js?ver=6.2.0:10)
    at window.vc.ShortcodesBuilder.buildFromContent (frontend-editor.min.js?ver=6.2.0:10)
    at Object.vc.build (frontend-editor.min.js?ver=6.2.0:10)
    at frontend-editor.min.js?ver=6.2.0:10

This could be a conflict between the plugin and WordPress 5.4.1 or with Cornerstone. I’ve submitted this to our issue tracker so the developers will be made aware of it. They should be able to investigate this issue further. For the meantime, please use the Backend Editor instead.

Thank you for your understanding.

[pyntolimited]

Ok, thank you for the explanation. I will await a further update.

Do you know why the icons are not showing up in the back end - which was the other problem I mention above - that makes the back end editor difficult to use because it is not clear what the elements are - especially visibility containers, which has caused a confusion already for my client. If you are able to help fix that it would really help for now.
I have just moved the home page into Cornerstone and will suggest we gradually do that with the whole site as I know that is the more stable option. Is there any automatic way to do this?
Thank you.
Tamsin

[rad]

Hi Tamsin,

The missing icon is a bug as well, the legacy X integration is too old and still uses old font awesome library. And with that, it doesn’t match with the icons that are already there (new font awesome library).

I added this issue as well as part of the initial report of the javascript error to our issue tracker.

Thanks!

[pyntolimited]

Great, thank you. Will you notify me when there is a fix or some progress please?
Tamsin

[ruenel]

Hey Tamsin,

With the volume of support inquiries we get from the forum, we may not be able to update you for any progress about this issue timely. We highly recommend that you check out the Automatic Updates in your WP dashboard and our changelog instead.

Thank you for your understanding.