WordPress v4.9.4
Theme.co Pro v1.2.7
Revolution Slider v5.4.7.1
After updating to Revolution Slider v5.4.7.1 WP backend stop responding, the site is up but WP is not!
Hi,
This is most likely a memory limit issue.
Please try increasing your memory limit by adding the code below in your wp-config.php file located at the root directory of your site.
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
Hello, but my PHP memory was recently upgraded to 2048M and I’m using Godaddy server call Manage WordPress Ultimate.
Hey There,
Would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!
First, I will need to create a new user for the Theme-co Support, but I can’t, as the WordPress backend is NOT available, as all I see is the "white-screen-of-death” because of the Revolution Slider update, as stated earlier.
Additionally:
- FTP appears to be unresponsive, I can’t open folders.
- On the hosting, I have backups of the Files & Databases, I will restore the Files.
As directed by Godaddy, I just restore the FILES, everything was down for a few minutes, but finally site & backend are up.
So, apparently the Revolution Slider update crashes the site.
Please advise.
Hi There,
Since it is now back to normal, please also share FTP credentials inside the secure note. Most likely, the error you have encountered is in the error log. Let’s check what’s the error says. Also, those credentials doesn’t have admin rights. We can’t see any settings.
Ok, now is Admin.
Thanks but please provide the directory where the error log seats and I’ll get it for you.
Ok, After:
- Setting up the PHP error logging, as it was not set up.
- Enabling the wp-config define(‘WP_DEBUG’, true);
- And recreating all plugins updates as done when the error occurred.
I got to the same error.
- The SITE IS DOWN
- WP is displaying “white-screen-of-death” after Revolution Slider update
- We have the new WP_DEBUG message, as I just set it up.
- And the php_error.log is empty.
As I don’t want to have the site down for too long, I will restore the FILES from the backup.
Warning: require_once(/home/content/------------_data01/87/41573187/html/wp-content/plugins/revslider/includes/framework/include-framework.php): failed to open stream: No such file or directory in /home/content/--------_data01/87/41573187/html/wp-content/plugins/revslider/revslider.php on line 59
Fatal error: require_once(): Failed opening required ‘/home/content/------_data01/87/41573187/html/wp-content/plugins/revslider/includes/framework/include-framework.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/-------_data01/87/41573187/html/wp-content/plugins/revslider/revslider.php on line 59
Hi there,
How did you update your slider? Have you waited for it to finish before navigating away? It’s host problem and the update sometimes could get longer. Try updating it again and wait for it to finish.
All your provided information are pointing to incomplete installation, and incomplete files will always trigger an internal server error.
Thanks!
I updated 3 plugins, in the Plugins Dashboard, in the following order, and I deactivated one:
Deactivate Akismet Anti-Spam.
Update Yoast SEO Premium.
Update LayerSlider WP.
Update Slider Revolution. Updating this plugin generated the problem.
After 10 to 15 minutes of pressing “update now” I reloaded the browser.
First time I waited 2 to 3 hours, to restore the FILES from the backup. as page was down
This 2nd and last time I waited 45 minutes to an hour, to restore the FILES from the backup.
How would I know if it is finished? If I’m getting these 2 errors, minutes after pressing “update now”??
Hey There,
The error Update Failed: Inactivity Timeout.... could mean that the maximum execution time exceeds the default settings. You will need to increase your default setting. Please check out this link to resolve that:
If you can provide us ftp, we may be able to help you resolve this issue. You might need to check this link to get the ftp details:
https://www.godaddy.com/help/find-your-ftp-loginusername-4881
Hope this helps.
Thank you for the article.
Will it be ok if I do this in the .user.ini file, instead of the .htaccess?
I’m already using the .user.ini file for my other custom settings as PHP memory_limit and error_log.
And consolidating all settings in one place will be better for me.
Apparently this line should do the trick in the .user.ini file max_execution_time = 320.
If the answer is yes, is there any other custom setting I should do to the .user.ini?
These are my other options:
max_execution_time = 320
max_input_time = 240
post_max_size = 120M
max_input_vars = 2000
file_uploads = 6
max_file_uploads = 20
upload_max_filesize = 100M
------------------ NOT GOOD! --------------------------
After adding the line max_execution_time = 320 to the .user.ini and redoing the same update routine, I’m now getting two new errors after updating Slider Revolution.
1st update try generated this error:
! Update Failed: Connection lost or the server is busy. Please try again later.
2nd update try generated this error:
The plugin revslider/revslider.php has been deactivated due to an error: Plugin file does not exist.
Hi there,
Unfortunately, we can not do anything regarding this, it is related to your server configuration of some kind which we do not know the exact cause. The only way I can think of at the moment is that you install the plugin using the FTP access and adding the files manually.
Thanks, as an additional test.
I decide to try deleting the Slider Revolution in the Plugins Page, to then reinstall in the PRO/Overview/Extensions Page, I did get an error, but apparently it works!
If I find a problem I will install the plugin using the FTP as indicated above.
Hey There,
Thanks for sharing. It good to know that it is now working.
If you need anything else we can help you with, don’t hesitate to open another thread.
Best Regards.
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